05-22-2020 03:25 AM - edited 07-05-2021 12:04 PM
Hello All ,
We have in organization for customer support cisco WLC and AP's .
Can you please provide me the trouble shooting commands for end users issue like slowness to particular AP not associating to AP and as on you observed in your carrier . It will be very helpful for me to day by day support . We have a topology for customer is like CS=== DS ==== AS===== WLC =====AP
05-22-2020 03:32 AM
Ref : https://developer.cisco.com/docs/wireless-troubleshooting-tools/
Of particular interest can be the Wireless Config Analyzer (have a sanity check of your config) and the Wireless Debug Analyzer (for debugging issues with specific clients)
M.
05-25-2020 09:36 AM
Issue reported by customer can you please help me to troubleshoot
reported poor quality network inoffice around AP-7 & AP-8.
Skype/teams calls are in poor quality connection often drops, users hear metallic sound or parts of the sentences are inaudible. Situation happens very often even when there is only one person in the office.
05-22-2020 03:54 AM
- Commands to use on AireOS controller:
debug client <MAC>
debug aaa events enable
debug aaa detail enable
debug aaa packet enable
debug pm pki enable
debug pem state enable
debug pem events enable
debug dot1x all enable
debug dhcp message enable
debug dhcp packet enable
- Commands to use on Cisco COS AP's:
term monitor
config ap client-trace address add <aaaa.bbbb.cccc>
config ap client-trace filter all enable
config ap client-trace output console-log enable
config ap client-trace start
==> <reproduce issue>
config ap client-trace stop
- Over-the-air packet captures could help you to see important things as well using Linux plus compatible USB dongles (RTL8812), Windows with propietary software, or macOS built-in wireless sniffing features.
HTH
-Jesus
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05-25-2020 10:25 AM
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