Solved: Clients unable to connect to Wifi at remote location

classicstripes · ‎05-30-2013

Hi all,

While trying to connect to WiFi at remote sites APs, the connection is getting time out.

User are getting error as 'Unable to connect to <WiFi-SSID>'

The APs at corporate office are functioning properly and user are able to connect to the APs.

Wifi Controller: 2504 Software ver: 7.3.101.0

Authentication 802.1x

Please assist in resolving the same.

Scott Fella · ‎05-31-2013

So I see you have 3 SSID's and two of them are using radius authentication. If you look at the configuration between the two radius configured SSID's you will notice the one that works is using WPA2/AES and the one that doesn't (CSPL_Wifi) is using WPA2/TKIP & AES. This is or might be your issue. You need to disable TKIP and just use WPA2/AES.

When using WPA you use TKIP, when using WPA2, you use AES.

Try this and let us know.

Sent from Cisco Technical Support iPhone App

-Scott
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View solution in original post

Scott Fella · ‎05-30-2013

You need to provide us more info. Are you using FlexConnect or all the AP's local. Can you post your show run-config and tell us what ssid you are having issues with.

Thanks,

Scott

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-Scott
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