08-15-2018 04:21 AM - edited 07-05-2021 08:59 AM
Hi All
I am having problems with android devices software version 7 and higher for example galaxy J7 prime to connect to our SSID configured with WPA2 Enterprise...
The request neither arrives to authenticator.
Network Infraestucture:
WLC 5520 -version 8.3.143.0
SSID with 802.1X
APS 1852I in flexconnect mode (data e authentication local)
Authenticator ISE 2.3 with 4 patchs applied.
Testing with another android version 5.1.1 (ASUS_X014D) the same SSID and same user/password works fine.
Apple devices also works fine.
Same device connects to SSID with PSK without problems
Thanks in advance for any help
08-15-2018 10:08 PM
if onl yone type of device is gaving issue then .....
1. update the software (if you can) on device and try again...
2. if still fails then contact to cisco TAC.
Regards
Dont forget to rate helpful posts
08-16-2018 02:18 AM
08-17-2018 01:53 PM
08-21-2018 02:40 PM - edited 08-21-2018 02:48 PM
Could you please post the ISE log so we can troubleshoot your issue?.
08-17-2018 07:28 AM
08-17-2018 01:43 PM
Thanks guys for your suggestions, below the answers about your requests.
I didn't try to fill out the anonymous identity, I'll test it and post if works
At the WLC I just configured WPA2 and 802.1x, the radius server is ISE 2.3
Certificate at the device mobile side is not used, on the phone we configure PEAP with MSCHAPv2 and to not validate certificate.
strange that we have this problem only with android phones...Apple phones is working well
08-20-2018 05:12 PM
08-20-2018 11:46 PM
08-21-2018 12:33 AM
08-21-2018 07:56 AM - edited 08-21-2018 07:57 AM
patorbeli,
I'll try to do this, but I guess is not that, because I tried many times with the device and not worked with broadcasting SSID, when I just put the SSID hidden worked just in time.
Thanks for your contribution.
08-21-2018 08:11 AM
i'd check again what certificates are used.
look at this thread that states
08-22-2018 05:24 AM
08-22-2018 05:41 AM
08-22-2018 07:00 AM
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