I can't see Cisco Air Provisoning SSID in Mobility Express

[GaeMi]

Hello.

I usally use only console to Cisco mobility express AP settings. So I don't know CiscoAirProvision.

But Today, My customer ask me that how to use Cisco Air Provision web configuration.

My customer can't not saw any default SSID(Cisco Air Provison).

I already updated Customer's APs from 8.5 to 8.10 and reset APs and delivery to customer. So My Customer's AP is not first boot. 

I am suspicious that SSID is not occurring because it is not the first boot.

No matter how much I take out an AP and reset it, CiscoAirProvisioning does not appear.

Please advise to me.

[GaeMi]

Ah, I tried to reset ME AP&Controller many times..

I can see CiscoAirProvisioning. I can access SSID.

But I can't access https://192.168.1.2/ (default gateway) but I can ping 192.168.1.2..

[Sandeep Choudhary]

Check these blogs, it may help:

https://www.lookingpoint.com/blog/mobility-express

https://blog.router-switch.com/2016/04/how-to-start-up-configure-and-operate-cisco-mobility-express/

Regards

Dont forget to rate helpful posts

[GaeMi]

Thank your advice.

But I failed to access CiscoAirProvision..

I tried access https://192.168.1.1 or http service and ping.

I can't access https, ping, http...

192.168.1.2 also can't https, http. (can ping)

[Sandeep Choudhary]

can you try to access # mobilityexpress.cisco #

[GaeMi]

I already tried this. But I can't access.

I tried ME 1815, ME 1830 on firmware 8.10.112.0. I also failed.

I will try another firmware version.

[Sandeep Choudhary · Accepted solution]

Go for a stable version and then give a try: 8.10.130.0

https://software.cisco.com/download/home/286306794/type/286289839/release/8.10.130.0

Regards

Dont forget to rate helpful posts

[GaeMi]

After updating AP to 8.10.130.0 and resetting, CiscoAirProvision works.

It seems to be a firmware issue.

[Scott Fella]

I know for the EWC which is similar to the ME, you need to have the ap connected to the network and also need to obtain a dhcp address first. The ap seems to look for this before you can access the wizard in the UI.

[GaeMi]

It does not work even if the IP is assigned to the AP. (I used DHCP Server to allocate ip)
It works normally after firmware update.