Motorola Handscanner loosing connection to AS400 application

[Willem de Groot]

Hi All

I Updated the 5508 from 7.0.230 to 7.4.100 and made it a cluster.

Sinse the Update the handscanners loose the connection to the AS400 Application.

Where to start troubleshooting?

I did a debug client, I see the client is roaming but I can not say if there is a relation between roaming and loosing connection to the application.

Please help.

[Scott Fella]

I will try to get more info. I think Motorola understands they have an issue with the current driver but initially was blaming the wireless. Let me get the info from my peer.

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[Scott Fella]

Yahya,

Here is the TAC case number SR 625141303

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[Yahya Jaber]

Scott,

thanks alot.

it was solved by WPA/TKIP and motorola support.

[Scott Fella]

No problem... maybe the handheld device should have a section on using WPA/TKIP so others don't run into the same issue.

Thanks,

Scott

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[Willem de Groot]

Hi all

the problem is solved.

first what we did (thanks to Scott and Yahya) , change SSID to WPA /TKIP only.

Second changed the Scanners to CAM Mode = constant awake mode.

[Scott Fella]

Glad to help out

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