07-26-2013 07:43 AM - edited 07-04-2021 12:31 AM
Hi guys,
I have a Cisco Prime Infrastructure 1.3 (1.3.0.20) with patch Update-1_12 and when do audit receive the message bellow.
07-26-2013 09:38 AM
you need to download log in administration page.
does this error only occur when you audit a secondary wlc? is it part of AP SSO?
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07-26-2013 10:07 AM
Shaogin
Thanks, just occur on primary wlc where APs are registered, its not SSO deployment.
In the logs I can see error like this. It seems application problem, what do you think?
The controller ip address is 10.251.XX.XX.
Error in auditing lrad after config is refreshed/restored 58:bf:ea:60:45:30
07/26/13 06:36:01.352 ERROR [system] [PollSerializationLock-1] THROW
com.cisco.wnbu.server.common.errors.InternalException: [COMMON-1]: COMMON-1
UnknownAgentException: Cannot find agent 4322326_10.251.XX.XX
at com.cisco.xmp.snmp.mediation.xmp.XMPPropertiesProvider.getCredentialsForAgent(XMPPropertiesProvider.java:324)
at com.cisco.xmp.snmp.mediation.xmp.XMPPropertiesProvider.getPropertiesForAgentId(XMPPropertiesProvider.java:393)
at sun.reflect.GeneratedMethodAccessor628.invoke(Unknown Source)
07-28-2013 09:03 AM
ca you try delete the wlc and readd it
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07-31-2013 06:50 AM
Hi Shaoqin,
I had opened a TAC case and bellow is the solution provided that worked. Just readd wlc not work..
"we discovered an existing internally found bug - CSCuh29586. I’ve edited the bug to be externally facing. As a work around we had to export the maps, delete the controller and all AP’s from PI, re-add the controller, and then import the maps "
Regards,
Gilberto
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