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nmoore1978
Beginner

New 1142 will not attempt to contact 5508 controller

Hello,

I have an issue with an existing WLAN that has 17 AP's on a 5508.  When I plug in my 1142 it boots up, but I do not see any attempts by the AP to join the 5508.  It receives an IP and then should check for my DNS entries that would point the AP to the controller.  The 1142 is on the same vlan as other AP's that work. 

I'm running 8.0.121.0 on the 5508.  It is licensed for 25 devices. 

What should I look for?  Should I post my console info from the 1142 when it boots? 

Thanks!

6 REPLIES 6
Leo Laohoo
VIP Community Legend

Should I post my console info from the 1142 when it boots? 

Yes please. 

Also include the following outputs: 

1.  WLC:  sh sysinfo; 

2.  WLC:  sh time; and

3.  AP:  sh version

Here are my outputs:

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.0.121.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.101.1
Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2
Build Type....................................... DATA + WPS

System Name...................................... CORP-SR-WLC01
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. Disabled
IP Address....................................... 192.168.0.50
IPv6 Address..................................... ::
Last Reset....................................... Software reset
System Up Time................................... 1 days 5 hrs 50 mins 47 secs
System Timezone Location......................... (GMT -6:00) Central Time (US and Canada)
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... US  - United States

Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +31 C
External Temperature............................. +18 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 7
Number of Active Clients......................... 62

Burned-in MAC Address............................ 68:EF:BD:94:1B:20
Power Supply 1................................... Present, OK
Power Supply 2................................... Absent
Maximum number of APs supported.................. 500
System Nas-Id.................................... CORP-SR-WLC01
WLC MIC Certificate Types........................ SHA1

(Cisco Controller) >show time

Time............................................. Fri Jan 29 15:50:58 2016

Timezone delta................................... 0:0
Timezone location................................ (GMT -6:00) Central Time (US and Canada)

NTP Servers
    NTP Polling Interval.........................     7200

     Index     NTP Key Index                  NTP Server                  NTP Msg Auth Status
    -------  ----------------------------------------------------------------------------------
       1              0                               192.168.52.11       AUTH DISABLED
       2              0                               192.168.52.12       AUTH DISABLED

show ver
Cisco IOS Software, C1140 Software (C1140-K9W7-M), Version 12.4(21a)JA1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Wed 16-Sep-09 18:09 by prod_rel_team

ROM: Bootstrap program is C1140 boot loader
BOOTLDR: C1140 Boot Loader (C1140-BOOT-M) Version 12.4(23c)JA6, RELEASE SOFTWARE (fc1)

ap uptime is 1 minute
System returned to ROM by power-on
System image file is "flash:/c1140-k9w7-mx.124-21a.JA1/c1140-k9w7-mx.124-21a.JA1"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-AP1142N-A-K9     (PowerPC405ex) processor (revision A0) with 98294K/32768K bytes of memory.
Processor board ID FTX1650K28U
PowerPC405ex CPU at 586Mhz, revision number 0x147E
Last reset from power-on
1 Gigabit Ethernet interface
2 802.11 Radio(s)

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: E0:2F:6D:C4:A1:B1
Part Number                          : 73-12836-06
PCA Assembly Number                  : 800-33767-06
PCA Revision Number                  : A0
PCB Serial Number                    : FOC16466SUX
Top Assembly Part Number             : 800-33775-05
Top Assembly Serial Number           : FTX1650K28U
Top Revision Number                  : A0
Product/Model Number                 : AIR-AP1142N-A-K9    

Configuration register is 0xF

ap#

using  eeprom values

WRDTR,CLKTR: 0x84000800 0x40000000
RQDC ,RFDC : 0x80000034 0x00000200

using HYNX ddr static values from serial eeprom
ddr init done

Running Normal Memtest...
Passed.
IOS Bootloader - Starting system.
FLASH CHIP:  Numonyx P33
Checking for Over Erased blocks
.................................................................
Xmodem file system is available.

DDR values used from system serial eeprom.
WRDTR,CLKTR: 0x84000800, 0x40000000
RQDC, RFDC : 0x80000034, 0x00000200

PCIE0: link is up.
PCIE0: VC0 is active
PCIE1: link is up.
PCIE1: VC0 is active
PCIEx: initialization done
flashfs[0]: 144 files, 7 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 32385024
flashfs[0]: Bytes used: 5544448
flashfs[0]: Bytes available: 26840576
flashfs[0]: flashfs fsck took 20 seconds.
Reading cookie from system serial eeprom...Done
Base Ethernet MAC address: e0:2f:6d:c4:a1:b1
Ethernet speed is 100 Mb - FULL duplex
Loading "flash:/c1140-k9w7-mx.124-21a.JA1/c1140-k9w7-mx.124-21a.JA1"...###########################

File "flash:/c1140-k9w7-mx.124-21a.JA1/c1140-k9w7-mx.124-21a.JA1" uncompressed and installed, entry point: 0x4000
executing...
enet halted

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706



Cisco IOS Software, C1140 Software (C1140-K9W7-M), Version 12.4(21a)JA1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Wed 16-Sep-09 18:09 by prod_rel_team


Proceeding with system init

Proceeding to unmask interrupts
Initializing flashfs...

flashfs[1]: 144 files, 7 directories
flashfs[1]: 0 orphaned files, 0 orphaned directories
flashfs[1]: Total bytes: 32385024
flashfs[1]: Bytes used: 5544448
flashfs[1]: Bytes available: 26840576
flashfs[1]: flashfs fsck took 5 seconds.
flashfs[1]: Initialization complete....done Initializing flashfs.

Radio0  present A600 8000 90020000 0 90030000 B
Radio1  present A600 8000 98020000 0 98030000 0
Ethernet speed is 100 Mb - FULL duplex

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-AP1142N-A-K9     (PowerPC405ex) processor (revision A0) with 98294K/32768K bytes of memory.
Processor board ID FTX1650K28U
PowerPC405ex CPU at 586Mhz, revision number 0x147E
Last reset from power-on
1 Gigabit Ethernet interface
2 802.11 Radio(s)

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: E0:2F:6D:C4:A1:B1
Part Number                          : 73-12836-06
PCA Assembly Number                  : 800-33767-06
PCA Revision Number                  : A0
PCB Serial Number                    : FOC16466SUX
Top Assembly Part Number             : 800-33775-05
Top Assembly Serial Number           : FTX1650K28U
Top Revision Number                  : A0
Product/Model Number                 : AIR-AP1142N-A-K9    



Press RETURN to get started!


*Mar  1 00:00:06.825: %SOAP_FIPS-2-SELF_TEST_IOS_SUCCESS: IOS crypto FIPS self test passed
*Mar  1 00:00:06.835: *** CRASH_LOG = YES

*Mar  1 00:00:08.059: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 0
*Mar  1 00:00:08.563: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 1Base Ethernet MAC address: E0:2F:6D:C4:A1:B1

*Mar  1 00:00:10.752: %LINK-3-UPDOWN: Interface GigabitEthernet0, changed state to up
*Mar  1 00:00:11.752: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to up
*Mar  1 00:00:19.754: AUTOINSTALL: GigabitEthernet0 is assigned 192.168.0.115
*Mar  1 00:47:32.000: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to administratively down
*Mar  1 00:47:32.000: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to administratively down
*Mar  1 00:47:33.000: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Mar  1 00:47:33.000: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Mar  1 00:47:37.537: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C1140 Software (C1140-K9W7-M), Version 12.4(21a)JA1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Wed 16-Sep-09 18:09 by prod_rel_team
*Mar  1 00:47:37.537: %SNMP-5-COLDSTART: SNMP agent on host ap is undergoing a cold start
*Mar  1 00:47:38.511: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to up
*Mar  1 00:47:46.645: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address 192.168.0.115, mask 255.255.255.0, hostname ap

*Mar  1 00:48:32.833: %CDP_PD-4-POWER_OK: Full power - NON_CISCO-NO_CDP_RECEIVED inline power source
ap>

Leo Laohoo
VIP Community Legend

C1140-K9W7-M 
ap>

I know why.  The AP is running autonomous IOS. 

In order for the AP to join the controller, download the CAPWAP or controller-based IOS and then load the IOS into the AP.  Make sure the AP boots the controller-based IOS.

This should help.  Any more issues, feel free to post.

Alrighty then.  I'll give it a try and report back.

Thank you.

Where can I get the capwap image?  Is it possible to get it from my controller?  I'm not authorized to get it through the CCO site. 

Thanks!

Leo Laohoo
VIP Community Legend

I'm not authorized to get it through the CCO site. 

A TAC agent told me a few times that you don't need a "special" Service Contract to download CAPWAP/controller-based IOS.  Just create an account and download.  

If not, then raise a TAC Case (use the WLC S/N as a base) and a TAC agent will publish the CAPWAP/controller-based IOS of your choice.

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