PI to MSE found unreachable

[Rps-Cheers]

Hello, everyone; I found a problem, see the MSE unreachable on the PI, and also shows that the WLC is not synchronized, may I ask what is the problem? Is there any solution? Also, what information should I collect if I need to troubleshoot? I do not know much about PI. Thank you

[Ric Beeching]

 Hi,

What version of MSE/CPI are you using?

Can you confirm that CPI is using the correct credentials? On the MSE, can it ping CPI? If so, try the setup menu and alter the option for the CPI credentials:

On MSE:

/opt/mse/setup/setup.sh

Skip the wizard and find the option for CPI Credentials

Enter your credentials or set them to default

Save your changes

Match these in CPI where you have added the MSE

Try a sync again

Cheers,

Ric

[Rps-Cheers]

The PI version is not yet known, however, the MSE version is 8.0.130.0. In addition, MSE is unreachable, the controller is showing unsynchronized

[Ric Beeching]

Can you ping the MSE and login to it?

Ric

[Rps-Cheers]

Yes,it's ok

[Ric Beeching]

Ok so as per the instructions in my first post you may need to ensure the credentials used between MSE/CPI are correct. You can also just try reloading MSE (or restarting the service) as this sometimes fixes the sync. Was it previously working?

Is there a firewall between the two devices? There needs to be specific ports open for the two to work together.

Ric

[Rps-Cheers]

Thanks,I will confirm these info

[Rps-Cheers]

HI Ric:
How to confirm that CPI is using the correct credentials?

[Ric Beeching]

If it was working previously then it is unlikely credentials are a problem. I would first restart the MSE service (or the whole server) and confirm sync is still failing.

To check credentials:

Go to Services -> Mobility Services - Mobility Services Engines

Select your MSE server

Edit the credentials (default for MSE is admin/admin)

Then try and sync again.

Ric

[Rps-Cheers]

OK ,i will have a try~