Prime 2.2.2 new map import problems

[Carsten Ruckelshausen]

Hello,

today I tried to import a new building and new floor maps into our Prime Infrastructure 2.2.2 just as I was used to but I failed. First everything went fine when I import a new floor area but when I pressed OK at the end the new floor map didn't show up and I get this:

After I disabled "Use next Generation Maps" in Prime - Maps - Site Maps - Pull- down-Menu "Select a command" - Properties I could see the floor map but I can't insert any Access Point because there's no Pull-down-menu. I tried different image formats for the floor map like gif, jpg and png but it didn't change anything.

Is this a bug or did I do something wrong ?

List of installed applications, fixes and upgrades:

Version information of installed applications
---------------------------------------------

GLIBC Fix CSCus68905 VERSION INFORMATION
Fixes : CVE-2015-0235(Glibc) and CVE-2014-9295(NTPd)
-----------------------------------
Version     : 1.0.0                             Vendor: Cisco Systems, Inc.
Build Date  : February 17 2015 15:29 PST

Cisco Prime Infrastructure
********************************************************
Version : 2.2.0
Build : 2.2.0.0.158
********************************************************
Installed Updates:
Critical Fixes:
        PI 2.2.1 POODLE Fix ( 1.0.0 )
        April, 2015 Number 01 - PI 2.2.1 cumulative generic point patch ( 1.4.0 )
        PI 2.2.2 Maintenance Release ( 1.2.0 )
        (ONLY for PI 2.2.2) June, 2015 Number 03 Update ( 1.4.0 )
        Patch to disable 3DES ( 1.0.0 )
********************************************************
Installed Updates:
Device Support:
        Prime Infrastructure 2.2 Device Pack 1 ( 1.0 )
        Prime Infrastructure 2.2 Device Pack 2 ( 2.0 )
        Prime Infrastructure 2.2 Device Pack 4 ( 4.0 )
        Prime Infrastructure 2.2 Device Pack 5 ( 5.0 )
        Prime Infrastructure 2.2 Device Pack 6 ( 6.0 )
********************************************************
Installed Updates:
Prime Add-Ons:
        Wireless Technology Pack ( 1.0.0 )

Best regards,

C. Ruckelshausen

[kkoziarski]

Hi Carsten,

I get exactly the same issue as you do. After importing floor map, it is shown as a thumbnail just fine, but if I click on it to open, all I can see is a grid on a pink background, just as you do.

I'm pretty sure I was doing everything properly.

I hope someone will find solution/workaround.

[Christian Faessler]

Interessting to hear that quite a few people experience this problem. I guess it must be reproducable. It would be nice to get a statement from Cisco.

The reload did solve the problem on our system by the way. I hope it is a long term fix.

[bret]

Glad to hear Christian. Be sure to mark as answered, so it helps the next guy passing through.

[kkoziarski]

Well, it is kinda weird, but it looks like PRIME is processing the maps incredibly long...

I was configuring access points via PI, meantime added few maps (still no maps were shown in edit view) and went back to my usual stuff. After ~1 hour i tried to edit one of the floors I created before and, unexpectedly, the map showed up!

It turned out PRIME finally processed 2 of 6 maps i uploaded (pink background was still appearing in other 4). After few more hours (I didn't close the PRIME session in web browser), all of the maps were loaded correctly. I could use all "Next generation maps" options in edit view.

I hope this will help you. I suggest restarting PI after you configure building infrastructure.

[Carsten Ruckelshausen]

Hello,

last Friday I installed 2 new maps and I got the same result as reported in my first post. Then I remembered your post and waited till this Monday morning, but nothing changed. So I restarted Prime with ncs stop / ncs start. Nothing changed. Today is Tuesday morning and it's still the same, not one of the 2 maps had shown up. 

I think there is a bug and I'm not sure since when it has started. Perhaps someone from Cisco could say something about it ?

Ruckelshausen

[bret]

I had the same problem, trying every different type of import format. Applied every patch and still never got a map to display. I reloaded the server and we know how long that takes, even after the reload the maps did the same thing. It was after I came in the next morning and looked at my map that it was showing correctly. Not sure if you have tried a reload, but may resolve your problem.

[Christian Faessler]

I had this problem a couple of weeks ago and could fix it with a reboot then (application stop/start NCS).

Today I had to find out that the problem occured again. After another reboot of the system it was working again. This is annoying.

Did anybody find out if there is a documented known bug on Cisco.com about this?

[kkoziarski]

If someone still has that problem - please check scheduled PRIME jobs (Administration -> Jobs -> User-Defined tab). Your job name should look like this: "MapTilesGeneration_floorname_123456789" and its Status and Last Run Status is probably "Scheduled" in Next Start Time set as past. In my case after I restarted PI, I had to delete all already done or out-of-date jobs, select my MapTilesGeneration job and click Run to force it start again. Map was immidiately imported and created in 8 seconds. It looks like one of those deleted jobs generated an issue that was blocking all the waiting list - restarting PI (or its services) sometimes unlock the stack, but if it's not - manual intervention might help.

[gliderman]

I had to do this to solve this issue.

Delete all MapTilesGeneration jobs, restart server and then manually start the current MapTilesGeneration job to generate a map. Thanks kkoziarski.