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Prime 3.10 reports that my 9120AXI units have 3 radios

David Ritter

Prime 3.10 report that my 9120AXI units have either 2 radios, a+b (xor)  Traditional or 3 radios a+b (Xor)+n  the 'n' defined as aux radio main

All my units are configured the same  with only one drawing 30w poe and 8 drawing 23.2.  Yes that 3 radio ap is reporting 30w but some of the 23.2 units are also reporting 3 radios.  One of them has flipped the xor radio to A. thus  operating a+a+n

Where is that AUX radio turned on or off?

2 Replies 2

Rich R
VIP Advisor VIP Advisor
VIP Advisor

You don't mention what WLC you're using or what version of software?
Is this maybe the Bluetooth Low Energy (BLE) radio?
Check out: and
Those might help if it is the BLE radio.

TAC recommended codes for AireOS WLC's
Best Practices for AireOS WLC's
TAC recommended codes for 9800 WLC's
Best Practices for 9800 WLC's
Cisco Wireless compatibility matrix
Field Notice: FN-72424 Later Versions of WiFi 6 APs Fail to Join WLC - Software Upgrade Recommended
WARNING - see CSCwd37092 - 2800/3800/4800 series throughput degraded after upgrading to
- The fix for CSCwd37092 is in or rather and for 9800 17.3.6+APSP2 or rather 17.3.7
Field Notice: FN-63942 Lightweight APs and WLCs Fail to Create CAPWAP Connections Due to Certificate
      Expiration - Software Upgrade Recommended
Field Notice: FN-72524 - During Software Upgrade/Downgrade IOS APs Might Remain in Downloading State
     After 4 Dec 2022 Due to Certificate Expiration - Fixed in and 17.3.6+APSP5/17.3.7
     Also fixed in (8.5 mainline) and (8.5 IRCM) if you can't upgrade to 8.10
     TAC confirmed that subordinate Mobility Express APs downloading by TFTP are not affected so ME still works
     Note that and have been deferred (withdrawn) and are effectively unsupported by Cisco
Leo Laohoo's list of bugs affecting 2800/3800/4800/1560 APs
Richard R

Hi Rich,

the airos is  I just checked and my 9117's are all depicted with the normal 2 'lobe' symbol.  however, when the 9117's were on the 9800-40, Prime depicted them with 3 lobes.

I don't have location enabled as the ap's name says it all and everything is working fine

Thank you

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