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SSID are not broadcasting? - Any idea how to fix this?

hamid.nabil1
Level 1
Level 1

‎09-12-2016 12:18 AM - edited ‎07-05-2021 05:48 AM


*Sep  7 09:14:46.643: %LWAPP-3-CLIENTERRORLOG: Switching to Connected modecapwap_delete_all_l2Acls_in_nacl_list:336. Deleting all L2Acls in AP config

*Sep  7 09:14:46.851: Interface Dot11Radio0: not starting because stop-on-failure set
*Sep  7 09:14:46.851: Interface Dot11Radio1: not starting because stop-on-failure set
*Sep  7 09:14:47.987: Interface Dot11Radio0: not starting because stop-on-failure set
*Sep  7 09:14:47.987: Interface Dot11Radio1: not starting because stop-on-failure set
*Sep  7 09:14:48.119: Interface Dot11Radio0: not starting because stop-on-failure set
*Sep  7 09:14:48.119: Interface Dot11Radio1: not starting because stop-on-failure set
*Sep  7 09:14:49.247: Interface Dot11Radio0: not starting because stop-on-failure set
*Sep  7 09:14:49.247: Interface Dot11Radio1: not starting because stop-on-failure set

1 person had this problem
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0 Helpful
11 Replies 11

Sandeep Choudhary
VIP Alumni
VIP Alumni

‎09-12-2016 04:50 AM

is it a standalone AP or AP with WLC ?

also check these bugs:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCtx20507/?referring_site=bugquickviewredir

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuo59794/?referring_site=bugquickviewredir

Regards

Dont forget to rate helpful posts

0 Helpful

hamid.nabil1
Level 1
Level 1
In response to Sandeep Choudhary

‎09-12-2016 04:52 AM

It's lightweight AP managed by WLC.

0 Helpful

Sandeep Choudhary
VIP Alumni
VIP Alumni
In response to hamid.nabil1

‎09-12-2016 05:03 AM

Paste the output of these commands:

sh sysinfo from WLC

sh version from AP

also reboot the AP and paste the complete boot-up process from console.

Regards

Dont forget to rate helpful posts

0 Helpful

hamid.nabil1
Level 1
Level 1
In response to Sandeep Choudhary

‎09-12-2016 05:57 AM

WLC:

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.0.133.0
RTOS Version..................................... 8.0.133.0
Bootloader Version............................... 8.1.102.0
Emergency Image Version.......................... 8.1.102.0

Build Type....................................... DATA + WPS

System Name...................................... HMGWLC01
System Location.................................. HMG, 8510 WLC
System Contact................................... xxxxxxxxxxxxxxxx
System ObjectID.................................. 1.3.6.xxxxxxx.xxxx
Redundancy Mode.................................. SSO
IP Address....................................... xxxxxxxxxxxxxxxxxx
IPv6 Address..................................... ::
System Up Time................................... 22 days 4 hrs 13 mins 39 secs
System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin,                                                                         Rome, Vienna
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

--More or (q)uit current module or <ctrl-z> to abort
Configured Country............................... NO - Norway
Operating Environment............................ Commercial (10 to 35 C)
Internal Temp Alarm Limits....................... 10 to 38 C
Internal Temperature............................. +20 C
Fan Status....................................... OK

RAID Volume Status
Drive 0.......................................... Good
Drive 1.......................................... Good

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 13
Number of Active Clients......................... 14193

Burned-in MAC Address............................ xxxxxxxxx
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 6000
System Nas-Id.................................... HMGWLC01
WLC MIC Certificate Types........................ SHA1/SHA2

...............................................................................................................

AP:

1271AP01#sh version
Cisco IOS Software, C1700 Software (AP3G2-K9W8-M), Version 15.3(3)JA8, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Fri 22-Apr-16 05:48 by prod_rel_team

ROM: Bootstrap program is C1700 boot loader
BOOTLDR: C1700 Boot Loader (AP3G2-BOOT-M) LoaderVersion 15.3() [ TRUE]

1271AP01 uptime is 3 weeks, 1 day, 4 hours, 9 minutes
System returned to ROM by power-on
System image file is "flash:/ap3g2-k9w8-mx.153-3.JA8/ap3g2-k9w8-xx.153-3.JA8"
Last reload reason:

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-CAP1702I-E-K9 (PowerPC) processor (revision A0) with 376814K/134656K bytes of memory.
Processor board ID FCZ1917J12M
PowerPC CPU at 800Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 8.0.133.0
1 Gigabit Ethernet interface
2 802.11 Radios

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: Axxxxxxxxx
Part Number : 73-16776-01
PCA Assembly Number : 000-00000-00
PCA Revision Number :
PCB Serial Number : Fxxxxxxxxxxx
Top Assembly Part Number : xxxxxxxxxxx
Top Assembly Serial Number : xxxxxxxx
Top Revision Number : A0
Product/Model Number : AIR-CAP1702I-E-K9

Configuration register is 0xF

0 Helpful

Sandeep Choudhary
VIP Alumni
VIP Alumni
In response to hamid.nabil1

‎09-12-2016 05:57 AM

BOth output is not complete!!!!!

paste the bootup process of AP from console.

Regards

0 Helpful

hamid.nabil1
Level 1
Level 1
In response to Sandeep Choudhary

‎09-12-2016 06:05 AM

Updated the above output.  It's complete now.

0 Helpful

Sandeep Choudhary
VIP Alumni
VIP Alumni
In response to hamid.nabil1

‎09-12-2016 06:30 AM

Thanks.

Step1 : WLC and AP are in configured with correct regulatory domain(-E -Europe) so it is ok.- Check Complete

Step2: Reboot AP and paste the complete log from its console - ?

Regards

Dont forget to rate helpful posts

0 Helpful

hamid.nabil1
Level 1
Level 1
In response to Sandeep Choudhary

‎09-12-2016 06:57 AM

complete log after reboot-

Syslog logging: enabled (0 messages dropped, 3 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)

No Active Message Discriminator.



No Inactive Message Discriminator.


    Console logging: level debugging, 111 messages logged, xml disabled,
                     filtering disabled
    Monitor logging: level debugging, 0 messages logged, xml disabled,
                     filtering disabled
    Buffer logging:  level debugging, 112 messages logged, xml disabled,
                    filtering disabled
    Exception Logging: size (4096 bytes)
    Count and timestamp logging messages: disabled
    Persistent logging: disabled
    Trap logging: level emergencies, 14 message lines logged
        Logging to 255.255.255.255  (udp port 514, audit disabled,
              link down),
              0 message lines logged,
              0 message lines rate-limited,
              0 message lines dropped-by-MD,
              xml disabled, sequence number disabled
              filtering disabled
        Logging Source-Interface:       VRF Name:

Log Buffer (1048576 bytes):

*Mar  1 00:00:20.043: %SOAP_FIPS-2-SELF_TEST_IOS_SUCCESS: IOS crypto FIPS self test passed (15)
*Mar  1 00:00:20.503: Registering HW DTLS

*Mar  1 00:00:20.511: APAVC: Initial WLAN Buffers Given to System is  2500

*Mar  1 00:00:20.559: APAVC:  WlanPAKs 42878 RadioPaks  42270

*Mar  1 00:00:20.559: Starting Ethernet promiscuous mode
*Mar  1 00:00:22.875: %LINK-6-UPDOWN: Interface GigabitEthernet0, changed state to up
*Mar  1 00:00:22.875: %LINK-6-UPDOWN: Interface GigabitEthernet1, changed state to up
*Mar  1 00:00:26.819: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 0 (4)
*Mar  1 00:00:26.935: loading Power Tables from ram:/U2.bin. Class = E
*Mar  1 00:00:26.935:  record size of 3ss: 1168 read_ptr: 4B851A6

*Mar  1 00:00:31.995: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 1 (4)
*Mar  1 00:00:32.043: loading Power Tables from ram:/U5.bin. Class = E
*Mar  1 00:00:32.043:  record size of vht: 2904 read_ptr: 4B851A6

*Mar  1 00:00:32.199: Wait until the stile protocol list is initialized.

*Mar  1 00:00:33.403: Start STILE Activation

*Mar  1 00:00:35.335: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to down
*Mar  1 00:00:35.335: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1, changed state to down
*Mar  1 00:00:36.207: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C1700 Software (AP3G2-K9W8-M), Version 15.3(3)JA8, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Fri 22-Apr-16 05:48 by prod_rel_team
*Mar  1 00:00:36.207: %SNMP-5-COLDSTART: SNMP agent on host 1271AP01 is undergoing a cold start
*Sep 12 13:52:29.107: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to up
*Sep 12 13:52:31.123: [m102x_set_lanport_config] Cannot enable AUX port while POE, connect AC or Inj source
*Sep 12 13:52:31.531: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Sep 12 13:52:31.547: Starting Ethernet promiscuous modelwapp_crypto_init: MIC Present and Parsed Successfully

*Sep 12 13:52:31.691: %SSH-5-ENABLED: SSH 2.0 has been enabled
*Sep 12 13:52:31.691: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Sep 12 13:52:32.535: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Sep 12 13:52:32.747: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Sep 12 13:52:33.171: %LINK-5-CHANGED: Interface GigabitEthernet1, changed state to administratively down
*Sep 12 13:52:40.127: %LINK-6-UPDOWN: Interface BVI1, changed state to down
*Sep 12 13:52:41.179: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to down
*Sep 12 13:52:43.007: %SOAP_FIPS-2-SELF_TEST_HW_SUCCESS: HW crypto FIPS self test passed (2-16)
*Sep 12 13:52:43.007: DPAA Initialization Complete
*Sep 12 13:52:43.007: %SYS-3-HARIKARI: Process DPAA INIT top-level routine exited
*Sep 12 13:52:44.007: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to up
*Sep 12 13:52:46.015: %LINK-6-UPDOWN: Interface BVI1, changed state to up
*Sep 12 13:52:46.451: Currently running a Release Image

*Sep 12 13:52:46.871: Using SHA-2 signed certificate for image signing validation.
*Sep 12 13:52:47.159: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to up
*Sep 12 13:52:53.415: APAVC: Succeeded to activate all the STILE protocols.

*Sep 12 13:52:53.415: APAVC: Registering with CFT

*Sep 12 13:52:53.415: APAVC: CFT registration of delete callback succeeded

*Sep 12 13:52:53.415: APAVC: Reattaching  Original Buffer pool for system use

*Sep 12 13:52:53.415: Pool-ReAtach: paks 42878 radio42270

*Sep 12 13:53:00.811: AP image integrity check PASSED

*Sep 12 13:53:00.931:
Note: A random mac address of 0000.0c61.0e28
      has been chosen for BVI in bridge group  3 since the selected mac address
      is already being used by Bridge Group 2.
*Sep 12 13:53:00.931:
      Ensure that this address is unique.

*Sep 12 13:53:00.935: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Sep 12 13:53:00.935: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Sep 12 13:53:02.935: %LINK-6-UPDOWN: Interface BVI2, changed state to down
*Sep 12 13:53:02.935: %LINK-6-UPDOWN: Interface BVI3, changed state to down
*Sep 12 13:53:03.491: %CDP_PD-4-POWER_OK: Full power - NEGOTIATED inline power source
*Sep 12 13:53:04.595: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Sep 12 13:53:05.595: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Sep 12 13:53:05.847: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Sep 12 13:53:06.595: %LINK-6-UPDOWN: Interface BVI2, changed state to up
*Sep 12 13:53:06.847: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Sep 12 13:53:07.595: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI2, changed state to up
*Sep 12 13:53:07.847: %LINK-6-UPDOWN: Interface BVI3, changed state to up
*Sep 12 13:53:08.847: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI3, changed state to up
*Sep 12 13:53:10.939: Logging LWAPP message to 255.255.255.255.

*Sep 12 13:53:10.943: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 255.255.255.255 port 0 CLI Request Triggered
*Sep 12 13:53:30.963: AP has SHA2 MIC certificate - Using SHA2 MIC certificate for DTLS.

*Sep 12 13:55:21.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 10.195.101.85 peer_port: 5246
*Sep 12 13:55:21.287: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 10.195.101.85 peer_port: 5246
*Sep 12 13:55:21.287: %CAPWAP-5-SENDJOIN: sending Join Request to 10.195.101.85
*Sep 12 13:55:21.935: %LWAPP-4-CLIENTEVENTLOG:
Checksum required saved version = 8.0.133.0, file flash:/lwapp_reap.cfg
*Sep 12 13:55:22.467: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to down
*Sep 12 13:55:22.475: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Sep 12 13:55:22.555: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to administratively down
*Sep 12 13:55:23.187: %LWAPP-4-CLIENTEVENTLOG: OfficeExtend Localssid saved in AP flash
*Sep 12 13:55:23.367: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Sep 12 13:55:23.367: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Sep 12 13:55:23.575: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Sep 12 13:55:23.903: %CAPWAP-5-JOINEDCONTROLLER: AP has joined controller HMGWLC01
*Sep 12 13:55:23.975: %LWAPP-4-CLIENTEVENTLOG: No Flex ACL map configuration file to load. Connect to controller to get configuration file
*Sep 12 13:55:23.979: %LWAPP-4-CLIENTEVENTLOG: No Flex ACL map configuration file to load. Connect to controller to get configuration file
*Sep 12 13:55:23.979: %LWAPP-4-CLIENTEVENTLOG: No LS Flex ACL map configuration file to load. Connect to controller to get configuration file
*Sep 12 13:55:23.979: %LWAPP-4-CLIENTEVENTLOG: No Central Dhcp map configuration file to load. Connect to controller to get configuration fileWLAN id 1, SSID CN-LAN, L2ACL , L2ACL AP
WLAN id 2, SSID coop-phone, L2ACL , L2ACL AP
WLAN id 3, SSID Coop-Guest, L2ACL , L2ACL AP
WLAN id 4, SSID LAN, L2ACL , L2ACL AP
WLAN id 5, SSID CNH-AS, L2ACL , L2ACL AP

*Sep 12 13:55:24.207: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to down
*Sep 12 13:55:24.215: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to resetcapwap_delete_all_l2Acls_in_nacl_list:336. Deleting all L2Acls in AP config

*Sep 12 13:55:25.199: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Sep 12 13:55:25.207: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Sep 12 13:55:25.247: %DOT11-6-DFS_SCAN_START: DFS: Scanning frequency 5500 MHz for 60 seconds.
*Sep 12 13:55:25.259: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Sep 12 13:55:25.267: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to down
*Sep 12 13:55:25.275: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Sep 12 13:55:26.259: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Sep 12 13:55:26.267: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Sep 12 13:55:26.307: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Sep 12 13:55:26.319: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to down
*Sep 12 13:55:26.327: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Sep 12 13:55:27.307: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Sep 12 13:55:27.319: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Sep 12 13:55:27.359: %DOT11-6-DFS_SCAN_START: DFS: Scanning frequency 5500 MHz for 60 seconds.
*Sep 12 13:55:27.363: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Sep 12 13:55:27.371: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to down
*Sep 12 13:55:27.379: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Sep 12 13:55:28.363: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Sep 12 13:55:28.371: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Sep 12 13:55:28.407: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Sep 12 13:55:29.407: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Sep 12 13:55:53.531: %CDP_PD-4-POWER_OK: Full power - NEGOTIATED inline power source
*Sep 12 13:55:57.631: %CLEANAIR-6-STATE: Slot 0 enabled
*Sep 12 13:55:59.419: %CLEANAIR-6-STATE: Slot 1 enabled
1271AP01#

0 Helpful

Sandeep Choudhary
VIP Alumni
VIP Alumni
In response to hamid.nabil1

‎09-12-2016 07:04 AM

As per logs:

%LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Sep 12 13:55:29.407: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up

It looks that Radio interface is UP!!!! still you cant see SSID ?

then check if there is any AP groups create don WLC ....WLAN > Advanced > AP Group!!

Regards

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0 Helpful

hamid.nabil1
Level 1
Level 1
In response to Sandeep Choudhary

‎09-12-2016 07:14 AM

Yes! It is up and I can see the SSIDs. I have 1400 sites and 3500 APs all in one WLC. It happens from time to time that a single location encounter that problem and after a restart of AP the SSID reappear. It started happening after I upgraded the WLC. All 1400 sites are memeber of [(AP Group Name) with spesific group].

What could be a permanent solution?

Thanks Sandeep for taking time and helping me! I appreciate it!!!

0 Helpful

Sandeep Choudhary
VIP Alumni
VIP Alumni
In response to hamid.nabil1

‎09-12-2016 07:37 AM

If this is the case then you must be hitting a bug like this:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCtx20507/?referring_site=bugquickviewredir

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuc56829/?referring_site=bugquickviewredir

I would say to create a TAC case and ask for permanent solution.

Regards

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