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Beginner

The Android 10 Can Not Connect WLC5520

Hello everyone, I have encountered a problem recently, that is, the Android10 mobile phone cannot connect to the wireless network. For example, I set an SSID and use WPA2. After the mobile phone is connected, it keeps turning around. I don’t have this mobile phone from WLC Debug. Any information, currently my AP is 9115AX, WLC is 5520, OS version: 8.10.130.0, I don’t know if you have any related problems? Is there any way to solve it? Could it be a problem with WLC

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Hall of Fame Community Legend


@stan.hung wrote:

I don’t have this mobile phone from WLC Debug


This is not really helpful.
Can not diagnose an issue if there are no debugs to begin with.  

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Thank you, I know what you mean, but there was a Xiaomi mobile phone that couldn't connect. I debugged the mac of his mobile phone from WLC, but no log was displayed.

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VIP Advocate

 

 - As Leo says you will need debugging logs for the particular device to be able to analyze the problem further :

                            https://cway.cisco.com/tools/WirelessDebugAnalyzer/

 M.

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Hall of Fame Community Legend


@stan.hung wrote:

I debugged the mac of his mobile phone from WLC, but no log was displayed.


So when you entered the debug command "nothing" appears?  Not even an error message?

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Have you read https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvu24770 (which you'll find in the 8.10.130.0 release notes which you should have read before upgrade) and checked your FT settings?

 

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Hall of Fame Community Legend

Rated.  Good find!

CSCvu24770 is listed in the "Resolved Caveats" section of the 8.10.130.0 Release Notes.