The Controller 2504 and the AP 1832I don't want to talk to each other!

[joyride_us2]

I have connected the boxes through port 3 (PoE) of the controller.

The green light blinks on the AP. The 2 boxes are directly connected!

But on the controller :

(Cisco Controller) >show ap summary

Number of APs.................................... 0

Global AP User Name.............................. Not Configured
Global AP Dot1x User Name........................ Not Configured

I have 2 SSID's on my controller...

thanks!

[Sandeep Choudhary]

paste the output of these commands:

sh sysinfo from WLC

sh version form AP

Also paste the bootup process from console access of AP.

Regards

Dont forget to rate helpful posts

[joyride_us2]

hi!

thanks for the answer. But I do not think it is a matter of compatibility...!

(I am CCNP R&S and Security)...I would look more in the configuration of both nodes I have done...I am 99% sure I am just missing something here! :)

[joyride_us2]

I cannot find any document telling me how to add a port to the WLAN Controller config (in CLI)....There is for sure something wrong there since a "show interface summ" only gives me port 1 where port 3 in the port carrying the AP!

Help!

[Leo Laohoo]

Post the complete output to the following commands: 

1. WLC:  sh sysinfo; 
2. WLC:  sh time; 
3. AP:  sh version; and 
4. AP:  sh ip interface brief

[joyride_us2]

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.6.130.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.101.1
Firmware Version................................. PIC 20.0

Build Type....................................... DATA + WPS

System Name...................................... WIZCONTROLLER
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1279
IP Address....................................... 10.0.2.10
Last Reset....................................... Power on reset
System Up Time................................... 0 days 0 hrs 50 mins 44 secs
System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin, Rome, Vienna
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

--More-- or (q)uit
Configured Country............................... NO  - Norway
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +31 C
External Temperature............................. +34 C
Fan Status....................................... 3500 rpm

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 1
Number of Active Clients......................... 0

Burned-in MAC Address............................ F8:A5:C5:28:C2:80
Maximum number of APs supported.................. 0

(Cisco Controller) >show time

Time............................................. Fri Mar 31 11:58:16 2017

Timezone delta................................... 0:0
Timezone location................................ (GMT +1:00) Amsterdam, Berlin, Rome, Vienna

NTP Servers
    NTP Polling Interval.........................     86400

     Index     NTP Key Index                  NTP Server                  NTP Msg Auth Status
    -------  ----------------------------------------------------------------------------------
       1              0                                                   AUTH DISABLED

for the AP :

wired0>sh vers
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Computer Software - Restricted Rights clause at FAR sec. 52.227-19 and
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Software clause at DFARS sec. 252.227-7013.

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This product contains cryptographic features and is subject to United
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This product contains some software licensed under the
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ABSOLUTELY NO WARRANTY under the terms of
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This product contains some software licensed under the
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bilty-express-v_8_3_throttle-FCS_CCO/c8_3_throttle_290716081634/router]ightly-mo--More--
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Fri Jul 29 09:11:01 PDT 2016

ROM: Bootstrap program is U-Boot boot loader
BOOTLDR: U-Boot boot loader Version 24

wired0 uptime is 0 days, 0 hours, 54 minutes
Last reload time   : Mon Mar 6 11:37:26 UTC 2017
Last reload reason : unknown

cisco AIR-AP1832I-E-K9 ARMv7 Processor rev 0 (v7l) with 966404/436380K bytes of memory.
Processor board ID KWC20490DGU
AP Running Image     : 8.3.102.0
Primary Boot Image   : 8.3.102.0
Backup Boot Image    : 0.0.0.0
AP Image type    : MOBILITY EXPRESS IMAGE
AP Configuration : MOBILITY EXPRESS CAPABLE
2 Gigabit Ethernet interfaces
2 802.11 Radios
Radio FW version : e5a4a8a71f070bfaa9221d5f60e73236
NSS FW version : NSS.AK.1.0.c10-00017-E_custC-1

Base ethernet MAC Address            : 00:38:DF:20:64:C0
Part Number                          : 0-0000-00
PCA Assembly Number                  : 074-104313-02
PCA Revision Number                  : 01
PCB Serial Number                    : KWC20490DGU
Top Assembly Part Number             : 000-00000-00
Top Assembly Serial Number           : KWC20490DGU
Top Revision Number                  : A0
Product/Model Number                 : AIR-AP1832I-E-K9

wired0>sh ip int brief
Interface  IP-Address      Method   Status                 Protocol   Speed
wired0     192.168.1.6     static   up                     up         1000
wifi0      unassigned      unset    up                     up         n/a
wifi1      unassigned      unset    up                     up         n/a

[Sandeep Choudhary · Accepted solution]

1832 AP require minimum SW version on WLC is 8.2.122.0

Check the compatibility matrix:

http://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html

Upgrade the WLC sw and try again.

Regards

Dont forget to rate helpful posts

[Leo Laohoo · Accepted solution]

Product Version.................................. 7.6.130.0

AP won't join because the firmware of the controller is not compatible with the AP.  Use 8.2.151.0 and the AP should be able to join after the reboot.

     Index     NTP Key Index                  NTP Server                  NTP Msg Auth Status
    -------  ----------------------------------------------------------------------------------
       1              0                                                   AUTH DISABLED

NTP is not configured.  It is highly recommended that the controller's time and date by sychronized in order for the AP to join.  The AP won't join if the WLC has the wrong time and date.

[joyride_us2]

Hmmm.....how do I get hold of this firmware. We do not have an account for that!

[Sandeep Choudhary]

Contact with your supplier, may be he can help you...

Regards

Dont forget to rate helpful posts

[joyride_us2]

Sorry for the extra question but : do I run mobility express  (on the AP) or not ?