Unable to access GUI on 240AC AP after changing IP address.

[3waydan]

As the title says.

We've created the wireless network, which we can connect to and, I can ping the newly assigned IP address.

however, regardless of the device/method we use to try and access the GUI we either get (on mobile) Primary AP is unreachable or a connection un reachable on a web browser.

anyone have any ideas what is going on?

[marce1000]

 - Could you  try to access  the GUI from a wired connection ?

 M.

[3waydan]

Hi @marce1000 

same problem with a wired connection.

also, i can find the AP using Findit on another cisco device attached to the network.

[marce1000]

 - Try to fetch the page with wget  , post results here ( https://linux.die.net/man/1/wget )

   M.

[3waydan]

@marce1000 this is what I get:

--2021-06-23 08:22:52-- https://192.168.***.***/
Connecting to 192.168.***.***:443... failed: Unknown error.
Retrying.

--2021-06-23 08:23:14-- (try: 2) https://192.168.***.***/
Connecting to 192.168.***.***:443... failed: Unknown error.
Retrying.

It only occurs after I change the IP address....?

[marce1000]

 - Try to run wget with debug option(s) turned on , and verbose mode too.

 M.

[3waydan]

@marce1000 

@marce1000 

EBUG output created by Wget 1.21.1 on mingw32.

Reading HSTS entries from C:\WINDOWS\system32/.wget-hsts
URI encoding = 'CP1252'
converted 'https://192.168.***.***' (CP1252) -> 'https://192.168.***.***' (UTF-8)
URI encoding = 'CP1252'
Enqueuing https://192.168.***.***/ at depth 0
Queue count 1, maxcount 1.
[IRI Enqueuing 'https://192.168.***.***/' with 'CP1252'
Dequeuing https://192.168.1.232/ at depth 0
Queue count 0, maxcount 1.
converted 'https://192.168.***.***/' (CP1252) -> 'https://192.168.***.***/' (UTF-8)
Converted file name '192.168.***.***/index.html' (UTF-8) -> '192.168.***.***/index.html' (CP1252)
--2021-06-23 08:53:27-- https://192.168.***.***/
seconds 0.00, Connecting to 192.168.1.232:443... seconds 0.00, failed: Unknown error.
Releasing 0x0000000002d0cbe0 (new refcount 0).
Deleting unused 0x0000000002d0cbe0.

or for HTTP

DEBUG output created by Wget 1.21.1 on mingw32.

Reading HSTS entries from C:\WINDOWS\system32/.wget-hsts
URI encoding = 'CP1252'
converted 'http://192.168.***.***' (CP1252) -> 'http://192.168.***.***' (UTF-8)
URI encoding = 'CP1252'
Enqueuing http://192.168.***.***/ at depth 0
Queue count 1, maxcount 1.
[IRI Enqueuing 'http://192.168.***.***/' with 'CP1252'
Dequeuing http://192.168.***.***/ at depth 0
Queue count 0, maxcount 1.
converted 'http://192.168.***.***/' (CP1252) -> 'http://192.168.***.***/' (UTF-8)
Converted file name '192.168.***.***/index.html' (UTF-8) -> '192.168.***.***/index.html' (CP1252)
--2021-06-23 08:56:27-- http://192.168.***.***/
seconds 0.00, Connecting to 192.168.***.***:80... seconds 0.00, failed: Unknown error.
Releasing 0x00000000001da3b0 (new refcount 0).
Deleting unused 0x00000000001da3b0.

[marce1000]

  - Also use -S and or --server-response , in a next trial

 M.

[3waydan]

DEBUG output created by Wget 1.21.1 on mingw32.

Reading HSTS entries from C:\WINDOWS\system32/.wget-hsts
URI encoding = 'CP1252'
converted 'http://192.168.***.***' (CP1252) -> 'http://192.168.***.***' (UTF-8)
URI encoding = 'CP1252'
Enqueuing http://192.168.***.***/ at depth 0
Queue count 1, maxcount 1.
[IRI Enqueuing 'http://192.168.***.***/' with 'CP1252'
Dequeuing http://192.168.***.***/ at depth 0
Queue count 0, maxcount 1.
converted 'http://192.168.***.***/' (CP1252) -> 'http://192.168.***.***/' (UTF-8)
Converted file name '192.168.***.***/index.html' (UTF-8) -> '192.168.***.***/index.html' (CP1252)
--2021-06-23 13:07:14-- http://192.168.***.***/
seconds 0.00, Connecting to 192.168.***.***:80... seconds 0.00, failed: Unknown error.
Releasing 0x000000000136a250 (new refcount 0).
Deleting unused 0x000000000136a250.
Retrying.

--2021-06-23 13:07:36-- (try: 2) http://192.168.***.***/
seconds 0.00, Connecting to 192.168.***.***:80... seconds 0.00, failed: Unknown error.
Releasing 0x000000000136a220 (new refcount 0).
Deleting unused 0x000000000136a220.
Retrying.

--2021-06-23 13:07:59-- (try: 3) http://192.168.***.***/
seconds 0.00, Connecting to 192.168.***.***:80... seconds 0.00, failed: Unknown error.
Releasing 0x000000000136a2e0 (new refcount 0).
Deleting unused 0x000000000136a2e0.
Retrying.

--2021-06-23 13:08:23-- (try: 4) http://192.168.***.***/
seconds 0.00, Connecting to 192.168.***.***:80... seconds 0.00, failed: Unknown error.
Releasing 0x000000000136a1f0 (new refcount 0).
Deleting unused 0x000000000136a1f0.
Retrying.

[marce1000]

        - Please post a screenshot , as the error is seen , when using the browser.

 M.

[3waydan]

attached.

[3waydan]

also, if it helps. the AP LED is flashing red, amber green.

[Scott Fella]

Just out of curiosity, when you changed the ip address, did you try to reboot the ap?

[3waydan]

No, I didn't have the chance to. After the IP change it won't reconnect.

I left it overnight thinking it might sort itself out. Which it didn't. So I tried pulling the power and still the same issue.

It's working as an AP, but just no access to the GUI.

[Rich R]

Probably your only option at this point is to reset to factoy default, make sure you're on latest firmware, then try again.  Sounds like the config has got corrupted when you changed the IP.