04-01-2021 05:53 PM - edited 07-05-2021 01:05 PM
Hello,
I need some help for a problem, what is happening is that when users try to authenticate themselves on the corporate network (dot1x), they will associate to the AP farther (35 meters), instead of the closest AP that is 5 meters away.
Different checks have already been carried out, such as:
- We disconnected the AP further away and customers no longer see WiFi, corporate and guest networks.
- Checked if APs are all in the same AP and flexconnect Group.
- At the switching level, if there was a loop or flap or errors in the interface, we did not verify any error at logs.
- This controller provides WiFi to other branches and there are no similar problems on other sites.
Attached is the logs taken from a user.
I would appreciate your help.
Solved! Go to Solution.
04-01-2021 09:16 PM
04-01-2021 09:16 PM
04-01-2021 10:28 PM
Thanks for your suggestion. I'll try it, return feedback as soon as possible.
04-03-2021 04:29 AM
@hfaisca wrote:
We disconnected the AP further away and customers no longer see WiFi
Is the "closest" AP in the same AP Group as the furthest one?
04-03-2021 03:18 PM
yes it is.
04-03-2021 05:53 PM
Is the AP radio enabled?
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