Wireless client MAC address assign to excluded clients- 98000-ios 17.3

Ip1 · ‎02-16-2023

I am implementing my new 9800-L and one ssid is not working correctly. clients connecting to this ssid are automatically moving to the excluded clients. Do you have any thoughts? Thanks.

marce1000 · ‎02-16-2023

- Have a checkup-analysis of the the 9800-L configuration with the CLI command : show tech wireless , have the output analyzed by https://cway.cisco.com/tools/WirelessAnalyzer/ , please note do not use classical show tech-support (short version) , use the command denoted in green for Wireless Analyzer. Checkout all advisories!

M.

-- ' 'Good body every evening' ' this sentence was once spotted on a logo at the entrance of a Weight Watchers Club !

Leo Laohoo · ‎02-17-2023

@Ip1 wrote:
one ssid is not working correctly. clients connecting to this ssid are automatically moving to the excluded clients.

Disable Client Exclusion.

Rich R · ‎02-17-2023

The logs will tell you *why* the clients are being excluded (eg incorrect PSK) so maybe take a look at the logs and think about solving the root cause of the clients being excluded.

Also make sure you're running a recommended version of code as per TAC link below. eg: 17.6.4 or 17.9.2

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Please click Helpful if this post helped you and Select as Solution (drop down menu at top right of this reply) if this answered your query.
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TAC recommended codes for AireOS WLC's and TAC recommended codes for 9800 WLC's
Best Practices for AireOS WLC's, Best Practices for 9800 WLC's and Cisco Wireless compatibility matrix
Check your 9800 WLC config with Wireless Config Analyzer using "show tech wireless" output or "config paging disable" then "show run-config" output on AireOS and use Wireless Debug Analyzer to analyze your WLC client debugs
Field Notice: FN63942 APs and WLCs Fail to Create CAPWAP Connections Due to Certificate Expiration
Field Notice: FN72424 Later Versions of WiFi 6 APs Fail to Join WLC - Software Upgrade Required
Field Notice: FN72524 IOS APs stuck in downloading state after 4 Dec 2022 due to Certificate Expired
- Fixed in 8.10.190.0, latest 9800 releases, 8.5.182.11 (8.5 mainline) and 8.5.182.108 (8.5 IRCM)
Field Notice: FN70479 AP Fails to Join or Joins with 1 Radio due to Country Mismatch, RMA needed
How to avoid boot loop due to corrupted image on Wave 2 and Catalyst 11ax Access Points (CSCvx32806)
Field Notice: FN74035 - Wave2 APs DFS May Not Detect Radar After Channel Availability Check Time
Leo's list of bugs affecting 2800/3800/4800/1560 APs

Gaurav Kansal · ‎02-20-2023

Hello

Have you checked the logs, why client is excluded and also check the policy implemented for excluded client in 9800 WLC under

Security > Wireless Protection Policies > Client Exclusion Policies

https://www.cisco.com/c/en/us/td/docs/wireless/controller/8-1/configuration-guide/b_cg81/b_cg81_chapter_0111100.pdf

Good Luck