11-21-2021 08:55 AM
Hello guys
for 6 months we changed all the APs in our company from the model AIR-CAP3502I-E-K9 to the model AIR-AP2802I-E-K9 .
After that we faced a lot of issues with the wireless connection and the most of users had many problems on that and they got errors messages like " connected but no internet " , "problem with wireless adapter or access point" and so on .
for each time we had these issues we tried to return to the model AIR-CAP3502I-E-K9 then we noticed that everything looks good and all the issues disappeared knowing that both of the models were associated with the same WLC .
Your advise please ? what we can do to fix that ? Thanks
11-21-2021 01:45 PM
What firmware is the controller running on?
11-21-2021 09:28 PM
Hello Leo :
System Information
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.5.161.0
RTOS Version..................................... 8.5.161.0
Bootloader Version............................... 8.5.103.0
Emergency Image Version.......................... 8.5.103.0
OUI File Last Update Time........................ N/A
Build Type....................................... DATA + WPS
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.2427
Redundancy Mode.................................. SSO
11-22-2021 02:49 AM
Is Flexible Radio Assignment enabled?
11-22-2021 03:06 AM
Hi
it's disabled .
11-22-2021 03:30 AM
What band is the wireless clients having the most issues? 2.4 Ghz or 5.0 Ghz?
11-22-2021 03:37 AM
honestly i'm not sure but i know that the issue happened with both of bands .
i need more check for this .
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