Wireless user cannot connect to AP

[Cheah Lit Thor]

Hi,

I have an issue which only 1 user cannot join the SSID but others user working fine, i had capture the log at Cisco WLC 5508 and found the error as below, anyone can please help on what is the error about?

apfMsConnTask_4: Oct 09 13:53:51.180: #APF-4-ASSOCREQ_PROC_FAILED: apf_80211.c:3838 Failed to process an association request from MAC Address. WLAN:3, SSID:XXXXXX. message recived from disabled WLAN

Thanks

Gilbert

[Leo Laohoo]

apfMsConnTask_4: Oct 09 13:53:51.180: #APF-4-ASSOCREQ_PROC_FAILED: apf_80211.c:3838 Failed to process an association request from MAC Address. WLAN:3, SSID:XXXXXX. message recived from disabled WLAN

Connect to the WLC and enter the command "debug client " and get the client to attempt to join the SSID.

Post the entire association/authentication process without any alteration.

[Cheah Lit Thor]

Hi Leo,

Will do that and post it after i get it.

Thanks your advise

gilbert

[Scott Fella]

Typically is many users have issues, it a wireless issue. When it's one or two, it's a device issue. So one user out of how many?

Rule of thumb is to make sure the device drivers are up to date and delete the wireless profile and add it back, reboot the device and see if that works.

Sent from Cisco Technical Support iPhone App

[Abhishek Abhishek]

Error Message    %APF-4-ASSOCREQ_PROC_FAILED: Failed to process an association request
from[hex]:[hex]:[hex]:[hex]:[hex]:[hex]. WLAN:[dec], SSID:[chars]. [chars].

Explanation    Processing of association request from a mobile failed. The real reason for failure is specified in the message.

Recommended Action    If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/ . If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical support representative and provide the representative with the information you have gathered.