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ASR9K-BNG-Decreased number of pppoe connected subscriber on a Line Car

J19
Level 1
Level 1

Hey all,

 

i am having an issue where the number of subscriber sessions connected are decreasing.

Memory and Hard disk state are normal.

does anyone know what is causing this decrease of connected session?

 

Thank you,

3 Replies 3

tkarnani
Cisco Employee
Cisco Employee

Usually we get a logged reason with below commands

 show subscriber manager disconnect-history unique summary 
 show subscriber manager disconnect-history unique 

this command output isn't giving me the expected result since it is only showing the the disconnection for the last day or so.

 

by reload the LC the subscriber session are increasing.

is it related to a software version- or the best practice would be to reload(i don't think so)

 Why is the problem is fixed when reload the Line card?

 

Thank you,

Hi,

 

I assume that you are using SE hardware and the sessions are terminated on the LC, not RSP (if LC then you are using physical interfaces, if BE then RSP).

 

It also sounds like a case for TAC to be honest.