08-11-2015 07:29 AM
Hello, community
I see these strange (ungooglable) error logs on ASR-9010:
RP/0/RSP1/CPU0:Aug 11 15:30:36.923 : canb-server[149]: %PLATFORM-CANB_SERVER-3-ALARM_INDICATION : Raise alarm from CBC in slot 0/FT1/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
RP/0/RSP0/CPU0:Aug 11 15:30:36.927 : canb-server[149]: %PLATFORM-CANB_SERVER-3-ALARM_INDICATION : Raise alarm from CBC in slot 0/FT1/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
RP/0/RSP1/CPU0:Aug 11 15:31:37.922 : canb-server[149]: %PLATFORM-CANB_SERVER-3-ALARM_CLEARED : Clear alarm from CBC in slot 0/FT1/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
RP/0/RSP0/CPU0:Aug 11 15:31:37.927 : canb-server[149]: %PLATFORM-CANB_SERVER-3-ALARM_CLEARED : Clear alarm from CBC in slot 0/FT1/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
RP/0/RSP1/CPU0:Aug 11 15:49:55.945 : canb-server[149]: %PLATFORM-CANB_SERVER-3-ALARM_INDICATION : Raise alarm from CBC in slot 0/FT1/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
RP/0/RSP0/CPU0:Aug 11 15:49:55.950 : canb-server[149]: %PLATFORM-CANB_SERVER-3-ALARM_INDICATION : Raise alarm from CBC in slot 0/FT1/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
RP/0/RSP1/CPU0:Aug 11 15:50:56.944 : canb-server[149]: %PLATFORM-CANB_SERVER-3-ALARM_CLEARED : Clear alarm from CBC in slot 0/FT1/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
RP/0/RSP0/CPU0:Aug 11 15:50:56.950 : canb-server[149]: %PLATFORM-CANB_SERVER-3-ALARM_CLEARED : Clear alarm from CBC in slot 0/FT1/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
Do you guys know what is wrong with my fans? Thanks a lot for your time.
08-11-2015 09:27 AM
hi Arseniy,
these messages indicate a potential contact issue between the fan and the backplane. Can you try to reseat the fan?
Aleksandar
08-11-2015 09:31 AM
Sure, i'll do that and will post back with the result. Thanks.
08-11-2015 11:09 AM
It can also be that the cbc revision between RP and fantray is out of rev, you could check the
admin show hw-module fpd all loc all to see if there are CBC's to be updated.
it is the i2c bus, which can be reset after the update so no reload is necessary after this rev change.
cheers
xander
08-11-2015 11:41 AM
Thanks, Alexander
The output of the command you mention above shows that the only FPD that need an upgrade is
--------------------------------------------------------------------------------
0/3/CPU0 A9K-8T-L 1.0 lc fpga1 0 1.03 No
lc fpga2 0 0.11 No
lc cbc 0 6.07 Yes
lc cpld2 0 0.08 No
lc cpld1 0 1.02 No
lc cpld3 0 0.03 No
lc cpld4 0 1.03 No
lc rommon 0 1.03 No
--------------------------------------------------------------------------------
08-11-2015 12:20 PM
I did some more research on this.
the FanTray can signal this via the cbc in its alarm register. it is bit 0 that signals that.
the cbc for the LC needs to be updated. far from left field it could be that the LC is sending a message over I2C that gets interpreted as from the FP possibly and results in that bit0 being set printing this alarm.
Considering that it flips constantly and of all the known cases it was resolved with a reboot or reseat, so I think at this point Aleks' suggestion is the only reasonalbe things left to try :).
But please do update the CBC also for all lc's/devices that are in your system.
cheers!
xander
07-03-2020 12:12 AM
@xthuijs should I reseat the fan tray?
07-03-2020 04:08 AM
yes that is good first try, also check the cbc version and update it if needed
cheers!
xander
01-31-2023 10:07 PM
Hi @xthuijs ,
Can you please help us out on this?
we get the following log on our ASR 9910, with IOS-XR 6.6.3.
canb-server[156]: %PLATFORM-CANB_SERVER-3-ALARM_INDICATION : Raise alarm from CBC in slot 0/FT1/SP, alarm code CBC_ALRM_PWR_A_FUSE_FAILED
canb-server[156]: %PLATFORM-CANB_SERVER-3-ALARM_CLEARED : Clear alarm from CBC in slot 0/FT1/SP, alarm code CBC_ALRM_PWR_A_FUSE_FAILED
and when run the command to check the FPD version, we get the following notice:
NOTES:
1. ^ One or more FPD will be intentionally skipped from upgrade using CLI with option "all" or during "Auto fpd".
It can be upgraded only using the "admin> upgrade hw-module fpd <fpd> location <loc>" CLI with exact location.
by the way we already reset both fan tray and cleared both of them and the filter too, but we are still getting the logs.
Regards,
Hawbir
02-01-2023 09:04 AM
Are you receiving the logs for just one FT or both?
There was a cosmetic bug that caused these errors but that is fixed in 6.3.3, the recommendation would be to RMA the fan tray showing the alarms.
Sam
02-01-2023 09:53 PM
Hi Smilstea,
We only receive it from "0/FT1/SP". and our ASR XR version is "6.6.3".
So there is no other way to fix this issue?
Or to find what cause this log?
Thank you.
Regards,
Hawbir
02-02-2023 11:59 AM
No, these logs indicate a failure of the fan tray, there is no software fix for a canbus power failure.
Sam
02-06-2023 04:22 AM
Thank you dear,
we have changed the Fan and now the log is gone.
07-07-2023 08:18 AM
Hi, same problem here, only after executing a show hw-module fpd location all, there is no CBC pending update. Physically there is no alert or alarm of malfunction of the fan.
RP/0/RSP1/CPU0:Jul 7 14:52:09.488 CET: canb-server[153]: %PLATFORM-CANB_SERVER-3-ALARM_INDICATION : Raise alarm from CBC in slot 0/FT0/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
RP/0/RSP0/CPU0:Jul 7 14:52:11.144 CET: canb-server[153]: %PLATFORM-CANB_SERVER-3-ALARM_INDICATION : Raise alarm from CBC in slot 0/FT0/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
RP/0/RSP1/CPU0:Jul 7 15:12:09.828 CET: canb-server[153]: %PLATFORM-CANB_SERVER-3-ALARM_CLEARED : Clear alarm from CBC in slot 0/FT0/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
RP/0/RSP0/CPU0:Jul 7 15:12:11.483 CET: canb-server[153]: %PLATFORM-CANB_SERVER-3-ALARM_CLEARED : Clear alarm from CBC in slot 0/FT0/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
RP/0/RSP1/CPU0:Jul 7 15:37:10.249 CET: canb-server[153]: %PLATFORM-CANB_SERVER-3-ALARM_INDICATION : Raise alarm from CBC in slot 0/FT0/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
RP/0/RSP0/CPU0:Jul 7 15:37:11.906 CET: canb-server[153]: %PLATFORM-CANB_SERVER-3-ALARM_INDICATION : Raise alarm from CBC in slot 0/FT0/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
RP/0/RSP1/CPU0:Jul 7 16:07:10.758 CET: canb-server[153]: %PLATFORM-CANB_SERVER-3-ALARM_CLEARED : Clear alarm from CBC in slot 0/FT0/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
RP/0/RSP0/CPU0:Jul 7 16:07:12.415 CET: canb-server[153]: %PLATFORM-CANB_SERVER-3-ALARM_CLEARED : Clear alarm from CBC in slot 0/FT0/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
RP/0/RSP1/CPU0:Jul 7 16:59:11.638 CET: canb-server[153]: %PLATFORM-CANB_SERVER-3-ALARM_INDICATION : Raise alarm from CBC in slot 0/FT0/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
RP/0/RSP0/CPU0:Jul 7 16:59:13.295 CET: canb-server[153]: %PLATFORM-CANB_SERVER-3-ALARM_INDICATION : Raise alarm from CBC in slot 0/FT0/SP, alarm code CBC_ALRM_SLOT_ID_CHANGED_RUNTIME
any idea?
07-10-2023 10:13 AM
The answers are already in this thread.
1. Try to OIR the fantray to see if that helps
2. There is a cosmetic defect that causes these alarms to raise prior to 6.3.3
3. If none of the above apply then the only answer is to RMA the card.
Sam
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