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behzadho
Beginner

Line cards issue with UNPOWERED error

Hello everyone

 

Our both 24X10 TR Line cards got powered off  because of following error messages and the only way we could bring them up was rebooting ASR9904 router manually . I do not know the reason if it is a power problem or a bug or something else. We did not have any electricity problem at all.

 

 

I want to know what  this type of problem is  and how to fix it for the future

 

 

 ce_switch_srv[54]: %PLATFORM-CE_SWITCH-6-UPDN : Interface 3 (NC_3) is down
ce_switch_srv[54]: %PLATFORM-CE_SWITCH-6-UPDN : Interface 4 (NC_4) is down
 ce_switch_srv[54]: %PLATFORM-CE_SWITCH-6-UPDN : Interface 3 (NC_3) is down
ce_switch_srv[54]: %PLATFORM-CE_SWITCH-6-UPDN : Interface 4 (NC_4) is down

 

shelfmgr[407]: %PLATFORM-SHELFMGR-1-NO_POWER_AVAIL : Node 0/0/CPU0 is kept in unpowered state because of insufficient power.
shelfmgr[407]: %PLATFORM-SHELFMGR-6-NODE_STATE_CHANGE : 0/0/CPU0 A9K-24x10GE-TR state:UNPOWERED
 shelfmgr[407]: %PLATFORM-SHELFMGR-1-NO_POWER_AVAIL : Node 0/1/CPU0 is kept in unpowered state because of insufficient power.

 

pfm_node_rp[362]: %PLATFORM-CROSSBAR-1-SERDES_ERROR_LNK1 : Set|fab_xbar[213109]|0x101702f|XBAR_1_Slot_0
pfm_node_rp[362]: %PLATFORM-CROSSBAR-1-SERDES_ERROR_LNK1 :Set|fab_xbar[213109]|0x101702e|XBAR_1_Slot_3
pfm_node_rp[362]: %PLATFORM-CROSSBAR-1-SERDES_ERROR_LNK2 : Set|fab_xbar[213109]|0x101702a|XBAR_1_Slot_3
pfm_node_rp[362]: %PLATFORM-CROSSBAR-1-SERDES_ERROR_LNK2 : Set|fab_xbar[213109]|0x1017027|XBAR_1_Slot_0
pfm_node_rp[362]: %PLATFORM-CROSSBAR-1-SERDES_ERROR_LNK0 : Set|fab_xbar[213109]|0x101700e|XBAR_0_Slot_3
pfm_node_rp[362]: %PLATFORM-CROSSBAR-1-SERDES_ERROR_LNK0 : Set|fab_xbar[213109]|0x101700b|XBAR_0_Slot_0
pfm_node_rp[362]: %PLATFORM-CROSSBAR-1-SERDES_ERROR_LNK1 : Set|fab_xbar[213109]|0x1017007|XBAR_0_Slot_0
pfm_node_rp[362]: %PLATFORM-CROSSBAR-1-SERDES_ERROR_LNK0 : Set|fab_xbar[213109]|0x1017030|XBAR_1_Slot_3
pfm_node_rp[362]: %PLATFORM-CROSSBAR-1-SERDES_ERROR_LNK0 : Clear|fab_xbar[213109]|0x101700b|XBAR_0_Slot_0
pfm_node_rp[362]: %PLATFORM-CROSSBAR-1-SERDES_ERROR_LNK1 : Clear|fab_xbar[213109]|0x1017007|XBAR_0_Slot_0
pfm_node_rp[362]: %PLATFORM-CROSSBAR-1-SERDES_ERROR_LNK0 : Clear|fab_xbar[213109]|0x1017030|XBAR_1_Slot_3
pfm_node_rp[362]: %PLATFORM-CROSSBAR-1-SERDES_ERROR_LNK1 : Clear|fab_xbar[213109]|0x101702f|XBAR_1_Slot_0
pfm_node_rp[362]: %PLATFORM-CROSSBAR-1-SERDES_ERROR_LNK1 : Clear|fab_xbar[213109]|0x101702e|XBAR_1_Slot_3
pfm_node_rp[362]: %PLATFORM-CROSSBAR-1-SERDES_ERROR_LNK0 : Clear|fab_xbar[213109]|0x101700e|XBAR_0_Slot_3

 

Thank you for your help and kindness

3 REPLIES 3
tkarnani
Cisco Employee

Hi,

 

can we check

 

admin

show environment power

 

this would tell us if the system is providing enough power for the line cards.

 

%PLATFORM-CROSSBAR-1-SERDES_ERROR_LNK1

 

this tells us there are errors on the fabric links from the LC towards the RSP, i would re-seat this card to see if these errors clear " %PLATFORM-CROSSBAR-1-SERDES_ERROR_LNK1" if they do not, it would be best to open a TAC case.

 

possibly we may need to re-place the card if its still not clearing.

Thank you for your response

This the result for power:

 

 

(admin)#show environment power-supply


Thu Aug 12 10:19:57.689 EDT
R/S/I Modules Capacity Status
(W)
0/PS0/M0/*
host PM 3000 Ok

0/PS0/M1/*
host PM 3000 Ok

0/PS0/M2/*
host PM 3000 Ok

0/PS0/M3/*
host PM 3000 Ok


R/S/I Power Supply Voltage Current
(W) (V) (A)
0/PS0/M0/* 431.3 55.3 7.8
0/PS0/M1/* 447.9 55.3 8.1
0/PS0/M2/* 447.9 55.3 8.1
0/PS0/M3/* 436.8 55.3 7.9
--------------
Total: 1763.9


R/S/I Power Draw Voltage Current
(W) (V) (A)
0/FT0/* 380 **
--------------
Total: 380.0


R/S/I Power Draw Voltage Current
(W) (V) (A)
0/RSP0/* 231.0 55.0 4.2
0/RSP1/* 209.7 55.2 3.8
--------------
Total: 440.7


R/S/I Power Draw Voltage Current
(W) (V) (A)
0/0/* 697.2 54.9 12.7
0/1/* 708.2 54.9 12.9
--------------
Total: 1405.4
** Indicates worst case power draw (No power measuring sensor)

Chassis Power Draw for rack 0: 1763.9 (W)

Power Budget Summary for Rack 0
--------------------------------


Power Shelves Type: AC
Power Budget Strict Mode: Disabled

Total Power Capacity: 12000W
Usable Power Capacity: 9000W
N+1 Supply Failure Protected Capacity: 9000W
Worst Case Power Used: 2780W

Slot Max Watts
---- ---------
0/0/CPU0 850
0/RSP0/CPU0 350
0/RSP1/CPU0 350
0/1/CPU0 850
0/FT0/SP 380

Worst Case Power Available: 6220W
N+1 Supply Protected Capacity Available: 6220W

the router seems to have enough power now.

did we check the output during the time of the issue?

 

thanks