Re: NCS-5501 IOS upgrade fails

PK99 · ‎11-14-2022

We are trying to upgrade a NCS-5501 to 7.3.1 but it keeps failing saying not enough space but doing a show media shows that there is plenty of space in harddisk: Any suggestions?

ov 14 13:54:27 Install operation 11 started by Cisco:
install activate id 8
Nov 14 13:54:28 Package list:
Nov 14 13:54:28 ncs5500-ospf-2.0.0.0-r731.x86_64
Nov 14 13:54:28 ncs5500-li-1.0.0.0-r731.x86_64
Nov 14 13:54:28 ncs5500-mgbl-3.0.0.0-r731.x86_64
Nov 14 13:54:28 ncs5500-mcast-3.0.0.0-r731.x86_64
Nov 14 13:54:28 ncs5500-mpls-2.1.0.0-r731.x86_64
Nov 14 13:54:28 ncs5500-k9sec-3.1.0.0-r731.x86_64
Nov 14 13:54:28 ncs5500-mpls-te-rsvp-3.1.0.0-r731.x86_64
Nov 14 13:54:28 ncs5500-isis-2.1.0.0-r731.x86_64
Nov 14 13:54:28 ncs5500-mini-x-7.3.1
Nov 14 13:54:28 ncs5500-eigrp-1.0.0.0-r731.x86_64
Nov 14 13:54:31 On Sysadmin Node 0/RP0 : install: partition requires at least 4520 MB free space.

Nov 14 13:54:32 Error! Not enough free disk space for installation.
Please free required disk space based on above information.
Use "show media" command to check disk space utilization.
Please consider following steps to proceed :
1. Use "install remove inactive all" to free up disk space on install:
2. Use delete command to remove unwanted user files in harddisk:
Nov 14 13:54:32
Nov 14 13:54:34 Install operation 11 aborted
Nov 14 13:54:34 Ending operation 11

RP/0/RP0/CPU0:ios#sh media
Mon Nov 14 13:55:29.403 UTC

Media Information for local node.

----------------------------------------------
Partition Size Used Percent Avail
rootfs: 3.9G 1.3G 34% 2.5G
apphost: 3.7G 106M 3% 3.4G
harddisk: 5.6G 17M 1% 5.3G
log: 459M 52M 13% 373M
config: 459M 1.5M 1% 423M
disk0: 2.0G 31M 2% 1.8G
disk2: 7.3G 5.6G 77% 1.7G
---------------------------------------------------
rootfs: = root file system (read-only)
log: = system log files (read-only)
config: = configuration storage (read-only)
RP/0/RP0/CPU0:ios#

tkarnani · ‎11-14-2022

what version are you upgrading from?

i have attached the upgrade guide that goes over the supported versions

older versions may be impacted by CSCvo68822

PK99 · ‎11-15-2022

Thank you. We're going from 6.5 to 7. I have looked at the link and have already tried to clear all the inactive packages but still get the same message.

Even tried to boot off USB with usb boot image but when selecting USB in Bios it doesn't seem to go into the USB and Bios screen still remains. This unit is test unit so we can wipe it and start over but we can't even boot off USB at this point

smilstea · ‎11-15-2022

The error is complaining about sysadmin space not xr space. Can you check show media from sysadmin.

Sam

PK99 · ‎11-16-2022

Here is the output from sysadmin

sysadmin-vm:0_RP0# show media
Wed Nov 16 14:37:44.495 UTC
---------------------------------------------------------------------
Partition Size Used Percent Avail
---------------------------------------------------------------------
rootfs: 2.4G 888M 40% 1.4G
harddisk: 5.6G 734M 14% 4.6G
log: 459M 74M 18% 352M
config: 459M 14M 4% 412M
disk0: 1011M 1.5M 1% 940M
rootfs:/mnt/plog 15M 64K 1% 14M
install: 5.6G 871M 17% 4.4G
install:/tmp 5.6G 871M 17% 4.4G
install:/cache 5.6G 871M 17% 4.4G
rootfs:/install/tmp 5.6G 871M 17% 4.4G
sysadmin-vm:0_RP0#

Do I need to free up install tmp and install cache?

smilstea · ‎11-16-2022

Can you give a show install active from sysadmin?

It looks like 871 of 888MB used is via the installed software.

You can also check with show install superseded and remove any packages with install deactivate superseded and then install remove inactive.

Sam

PK99 · ‎11-17-2022

Thanks Sam, will give that a try, though I have already performed - install deactivate superceded...will try again.