Upgrade NCS XR 7.10.2 20 7.11.2 failing due to incompatible modules

[dgawaya1]

Dear  experts

Up trying to upgrade a NCS5500 box from 7.10.2 to 7.11.2 but the upgrade is failing due to "incompatible modules"!  
The exact log is here. 

2024-09-24 13:44:40 ncs5500-mpls-te-rsvp-1.0.0.0-r7112.x86_64
2024-09-24 13:44:47 Action 1: install prepare action started
2024-09-24 13:44:47 Install operation will continue in the background
2024-09-24 13:45:13 The prepared software is set to be activated with process restart
2024-09-24 13:45:39 ERROR: Operation not allowed. Package ncs5500-mpls-te-rsvp of version [r7112] is incompatible with the current active version [r7102].

I'm following this doc and failing at step4. System Setup and Software Installation Guide for Cisco NCS 5000 Series Routers, IOS XR Release 7.10.x - Perform System Upgrade and Install Feature Packages [Cisco Network Convergence System 5000 Series] - Cisco

Please assist. 
////

Please note that the upgrade path is ok. See command below 

RP/0/RP0/CPU0:SYD1PAXSR001_TEST#show install upgrade-matrix iso harddisk:/Upgr$
Tue Sep 24 14:59:03.281 AEST
This may take a while ...
Upgrade from the current software [7.10.2] to 7.11.2 is supported

================================================================================
From To Bridge SMUs Required Caveats
================================================================================
7.10.2 7.11.2 None None
--------------------------------------------------------------------------------

[ChristopheLucas]

Hi,

Perhaps I will say a mistake but you cannot deactivate the 7.10.2 package mpls-te-rsvp before and make your add then prepare with mpls-te-rsvp after this ? 

Regards,

Christophe

[anpetit]

Hello @dgawaya1 , 
Hope you are doing well.
 
Maybe refer to the following doc on CCO, this could provide some helps and describe the different steps. 

In section 3 of this doc, it's stated: All System Upgrade related install operations should be done in the XR VM plane. The optional
packages (mpls, mcast, mgbl etc.) that are being installed/upgraded must match the active packages, else the install will fail.

One possibility, different from the add/prepare/activate/commit process is to build a GISO image and go for the "install replace" process.

Hope it helps. 

Kind Regards, 

[dgawaya1]

I had to add all modules in one line. Not one at time as the doc says 

[dgawaya1 · Accepted solution]

I had to add all modules in one line. Not one at time as the doc says