Please help to check warranty date of 4948E Devices.

[nwsupport-21v]

Hi Cisco Team,

Description of the issue: 

1. In our database, the warranty date for these devices is 2023-06-30, so we think those devices should be able to continue to be supported even at the End of Life.

According to below Cisco Support policies on End of Life equipment

One (1) year of routine failure analysis for hardware from the EOS date.

One (1) year of bug fixes, maintenance releases, workarounds or patches for critical bugs from the EOS date, when reported to TAC. After the first year, Cisco will provide bug fixes, workarounds and/or patches, where available, for (i) two (2) years for OS software, and (ii) one (1) year for application software. Customers may be required to install a newer software version to receive the above software support.

Three (3) years of TAC support for OS software from the software EOS date, except for the final release of the OS software running on EOS hardware as noted below.

Two (2) years of TAC support for application software from the EOS date.

TAC support from the EOS date until the end of the term for subscription software and cloud services.

Five (5) years of TAC support for hardware from the EOS date. TAC support for the final release of OS software running on the EOS hardware will be coterminous with the hardware LDOS, regardless of the OS software EOS date.

Five (5) years of replacement parts for hardware from the EOS date, in accordance with Cisco’s Return Materials Authorization (RMA) process.

Customers may:

Add a new support contract to hardware (including OS software) and application software for up to one (1) year from the EOS date, provided the contract end date does not exceed LDOS.

Renew support contracts for hardware (including, OS software) and application software, provided the contract end date does not exceed LDOS.

Renew or add on to an existing software subscription or cloud service on or after the EOS date, provided the new subscription end date does not exceed the last date the subscription or cloud service is available as determined by Cisco.

1. There is our Cisco: Contract number: *********/*********/*********/*********. Could you please provide which devices bound to each contract number and Check whether Cisco-4948E  devices are bound to these contract numbers?

SerialNumber

*********

*********

*********

Please do let me know in case you have any questions or concerns.

[Amin Shahabuddin]

Hi @nwsupport-21v,

Various Cisco products may have distinct warranty types, leading to varying warranty periods. However, it's important to know the difference between the 'Warranty' and the 'Service Support' contract.

Since you have your serial numbers with you, you can use the Device Coverage Checker tool to see the warranty status and the service support coverage/contract status of your devices.

You might also be interested in utilizing the Cisco Renewals and Installed-Base Dashboard to view your Cisco contracts and subscriptions to ensure you are aware of the contract/subscription expiry.

Note: I have removed the contract numbers and serial numbers you mentioned in your post. Please avoid sharing them in this forum, as those info are deemed confidential and should not be made public.

Hope this helps!

If you find my reply solved your question or issue, kindly click the 'Accept as Solution' button and vote it as helpful.

- Amin