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Assign UUI to call variables

abotev
Beginner
Beginner

Hi,

I read all documentation which you have and I don't understand, how to assign UUI from  Remote Expert Mobile SDK to Finesse agent call variables.Could someone help me please?

Thank you in advance,

Angel

3 Replies 3

bcason
Cisco Employee
Cisco Employee

Hi, Angel. if you're using UCCE with CVP, you open OAMP and in your call server config, under the SIP section, you add a header to the SIP Header Passing config. The exact text (case sensitive) you want to add is "User-to-User". This will pass the value to the SIPHeader variable in ICM that you can access from your scripts.

Hi Bradley,

Is there any way to achieve this with UCCX even with a custom middleware?

Thanks,

Valentin

Hi Valentin, were you able to come up with a solution for this? Am looking to do the same

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