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WebACD

jeronimomeseguer
Beginner
Beginner

Hi, I would like to use the API service for WebACD, but can not find documentation, only the following page "https://developer.cisco.com/site/webex-developer/develop-test/webacd-api/webacd-server-soap-api.gsp" . I did not get an answer and I understand that is not enabled, anyone has information on how to attack this API? thx

7 Replies 7

nmorrow
Cisco Employee
Cisco Employee

Hello,

     The page you linked does include samples of each command, along with a brief description of what the command does and its individual parameters. This is a SOAP API, so the examples should be wrapped in a SOAP envelope and modified with your actual data replacing the example data. Your WebEx account manager can help you enable WebACD on your site if it is not enabled.

     As an alternate solution, you could build your own queueing system and use the meeting services XML API  to schedule, start, and join Support Center sessions directly. This API system will also give you access to host management and usage detail access. XML API uses a simpler setup, HTTPS POST, and provides full working examples that only need to be updated with your actual data where applicable.

Thks nathan,

webacd is enabled. the use of this api would allow me to obtain the queue status of the acd, in other solutions xml api queue tries personal csr queues exclusively. the get/set step as shown but some parameter is not correct because it doesn't return the indicated structure. not be that I can be doing wrong and because that requested help. Thank in Advance.

Enviado desde mi Windows Phone

Hi,

I hope you are well.

I always returns the same result. WebACD is enabled, but you can check this?

What would be the steps. Enable XML access any part of the administration?

Thanks in advance.

Example

<soap:Envelope

xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance'

xmlns:xsd='http://www.w3.org/2001/XMLSchema'

xmlns:soap='http://schemas.xmlsoap.org/soap/envelope/'>

<soap:Body>

<soap:get>

<soap:type>queue</soap:type>

<soap:select>queue</soap:select>

<soap:id>650927</soap:id>

</soap:get>

</soap:Body>

</soap:Envelope>

De: Nathan Morrow

Enviado el: lunes, 16 de febrero de 2015 19:23

Para: Meseguer Alcaín, Jerónimo

Asunto: Re: - WebACD

Cisco Communities <https://communities.cisco.com/>

WebACD

reply from Nathan Morrow<https://communities.cisco.com/people/nmorrow> in Developer > Collaboration > WebEx Developer - View the full discussion<https://communities.cisco.com/message/174528#174528>

Hello,

Please try the following format for your request:

<?xml version="1.0"?>

<SOAP-ENV:Envelope>

<SOAP-ENV:Body>

    <soap:get>

      <soap:type>queue</soap:type>

      <soap:select>queue</soap:select>

      <soap:id>650927</soap:id>

    </soap:get>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

Thanks Nathan,

I used this structure, but this is the response now. Which is necessary in the site administrator to enable API WebACD? I have some work correctly created queues and invoking them with links.

Thanks in advance.

De: Nathan Morrow

Enviado el: martes, 17 de febrero de 2015 20:16

Para: Meseguer Alcaín, Jerónimo

Asunto: Re: - WebACD

Cisco Communities <https://communities.cisco.com/>

WebACD

reply from Nathan Morrow<https://communities.cisco.com/people/nmorrow> in Developer > Collaboration > WebEx Developer - View the full discussion<https://communities.cisco.com/message/174624#174624>

Hello,

     That error suggests that the site you are referencing with your SOAP service URL is not currently configured for using WebACD. I cannot confirm this without knowing the SOAP service URL you are using, but your WebEx account manager can help to enable the WebACD product on your site if you wish to use it.

Hi Nathan,

i'm talking with account manager, but i had thinked what webacd enabled, has api default enabled, but did not, sorry.

Thanks in advance.

Enviado desde mi Windows Phone

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