Collaboration Applications

Hello,My company is looking for a replacement for our current call analytic software. We are looking for a software that can provide real-time call records for Line Groups, Hunt Pilots, and Extensions. Our current solution constantly has problems dis...

When i check call report from CDR by phone numbers, Media Info for Orig Pkts Rcd and Dest Pkts Rcd is null null, But user reported they received call and answered and talked. Same numer reporting good amount of packets for other calls. What does null...

We want to block jabber from outside the corp network (MRA) but we want to allow webex from outside the corp network.  Per tacs instructions I have unchecked the "Enable Mobile and Remote Access" from the user profile.  But this also stopped webex ca...

I have some phones, I am playing with TLS and CA.It is possible to add my root certificates from my home CA into the 8851 and 8861? I want that when a CA signed certificate is presented to the phone, the phone Trust it and stablish a TLS connection. ...

Hello everyone,I have tried looking everywhere for a solution for this error but without success, is there anyone outhere who have found what is actually causing this error in cisco jabber? Thank you all for suggestions and your time,regards,Dubravko...

Business is preparing to upgrade desktops to Windows 11.  I need to confirm that our version of CUAC Advanced (v14.0.2.10-17) is supported.  I've scoured Cisco's website and the latest OS reference I can find is Windows 10.If anyone is aware of suppo...

Hello Experts,We have a very strange issue in cisco jabber and need any help or advise from cisco collaboration experts. Problem Definition:-==================An intermediate one way audio calls in cisco jabber (agent couldn't hear the customer) abou...

Hi ,can anyone help me to get out the below scenario it is production issue.The process involves remote employees inputting their credentials into AnyConnect, followed by Duo MultiFactor authentication, to establish a VPN connection successfully. Sub...

Is it possible to automatically enable call recording for inbound call from PSTN to CUCM internal phone based on DTMF digit ? I mean IVR is asking calling party if he is okey with that the call will be recorded and if yes then calling party press 1 i...

Dear all, someone have and could share with me the last versione of IP Communicator? I mean major of v8.6.6.0. Thanks!  

Dears,When I try to use Jabber through VPN connection, I connect the VPN and Jabber is opening but i could not recevie any call notification in addition if i make a call  the receiver could hear me but i could not!. and if i opened Jabber through our...

Our application is trying to put a call on hold by sending HOLD command to Finesse 12.62024-02-16T:17:15:49.108-0800 | Info | HVAS_Core | | DialogID 42850351 - Executed command: {"cmd":"HOLD","data":"{\"userid\":\"9991030491\",\"password\":\"00491\",...

Hi guys,I am trying to do an MRA lab with an 8851 phone. but my MRA server is self signed, I was able to make Jabber work, but the 8851 phone does not work.This is because the phone will not accept the self signed certs from the expressway E, those c...