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jabber login failure

kp-tkr2014
Level 1
Level 1

Hi,

Jabber login fails from   outside ,  

All  the sip status are active 

What more do I need to check 

 

Thanks

5 Replies 5

Collect Jabber login  problem report,  logs from both Expressway C and E,   Use  it on CSA tools. you will have more visibility.

 

 

csa tool can be access from https://cway.cisco.com/csa/

 

How to collect log, Refer below link.

 

https://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/213360-collect-expressway-vcs-diagnostic-log-fo.html

 

 



Response Signature


Hi,

Expressway E is giving   sip 404 error and  C says user authenticated  successfully 

 

username masked    

the below screenshot from the C 

 

 

Collect the logs from both expressway E and C  while recreating the issue.

 

How to collect logs from expressway E and C  has been well explained on below link.

 

https://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/213360-collect-expressway-vcs-diagnostic-log-fo.html

 

 

 



Response Signature


Hi there, 

 

First try the SRV checker from the collaboration solution analyzer and check the results. Ensure that all the srv entries are in place, ports are opened and certificates are uploaded.

Then try the collabEdge validator to verify the MRA phone login. 

The link for the analyzer is mentioned by @Nithin Eluvathingal in his post.

then you can try uploading the logs into the analyzer and find out what was wrong. 

 

Regards

 

Adam Pawlowski
VIP Alumni
VIP Alumni

There's not enough information to suggest what the problem is.

I suggest looking at the MRA deployment guide, and working through all the steps to check and see where something may differ.

It'll end up being something typical - domains, certificates, servers being refreshed, etc.