Prefix for Jabber

[Homayoun Baghestani]

Hi,

I have a problem and hope you can help me.

CUCM and Presence Server 10.5, Jabber 11.0

If we use jabber mobile (IOS or Android) we don’t have 0 as prefix to dial for external calls ,if we use Jabber Windows we have 0 as prefix to dial for external calls .

How can I change the configuration so that we have for both 0 as prefix to dial for external calls?

Thanks and best regards

Homayoun

[Dennis Mink]

Your jabber mobile device obvisously dont have the same partitions/CSS as your Jabber for Windows devices. start by bringing those inline with each other, by copying the settings over to your mobile Jabber cleints.

[Homayoun Baghestani]

Hi Dennis,

Thanks for your reply and sorry for my late answer.

I cann’t found any possiblity to choos the same Partitions/CSS in my TCT or CSF-Device

The Only one possibility is in der Properties of Directory number , is it correct or have I any wrong properties in my configuration?

Thanks for your support

Homayoun

[Gordon Ross]

[Homayoun Baghestani]

Hi Gordon,

Thank you for your answer , i think i have to open more my eyes.

have a nice day and best regards

Homayoun

[Gordon Ross · Accepted solution]

Don't forget to rate helpful posts.

GTG

[Homayoun Baghestani]

Hi Gordon,

i will do it J

a Question: I have change the CSS in TCT-Device, now I have two different CSS (one in the Directory Number and one in TCT) .

but my change in TCT has no effect in my doing I don’t know why , only my change in directory number has an effect , could you suppose why is that?

Thanks

Homayoun

[Gordon Ross]

Different CSSs on device & line can be normal depending on how your system is setup. (Mine certainly are different)

Did you restart the Jabber client after making the changes?

BTW - Do you have anything like device mobility enabled on your cluster? That might affect things too...

GTG

[Homayoun Baghestani]

Hi,

yes i did restart my jabber client but it was not helpful.

we use extension mobility and the service is running but why is it a problem?

i worth case i can't stop the services , is there a possibility to use both?

Thanks

Homayoun