Method to find if the Agent is Inbound or OutBound

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edited on: ‎01-24-2014 ‎02:02 AM

This document was generated from CDN thread

Created by: Daniel Jebakumar on 17-08-2010 05:15:46 AM
Hi,

I am using CISCO CTIOS for a softphone development. I need help in indentifing if an agent is Inbound or Outbound after login. I know the CTI Server have this information but hot to get it. Is there any method to obtain it.

Thanks in advance.

Daniel

Subject: RE: New Message from Daniel Jebakumar in Computer Telephony Integration Obj
Replied by: David Lender on 17-08-2010 01:09:36 PM
There is currently no method or event parameter available to determine
whether an agent is configured for inbound, outbound, or blended calls.

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