This document was generated from CDN thread
Created by: Daniel Jebakumar on 17-08-2010 05:15:46 AM
Hi,
I am using CISCO CTIOS for a softphone development. I need help in indentifing if an agent is Inbound or Outbound after login. I know the CTI Server have this information but hot to get it. Is there any method to obtain it.
Thanks in advance.
Daniel
Subject: RE: New Message from Daniel Jebakumar in Computer Telephony Integration Obj
Replied by: David Lender on 17-08-2010 01:09:36 PM
There is currently no method or event parameter available to determine
whether an agent is configured for inbound, outbound, or blended calls.
