7970 IP Phone will not Boot
After a factory reset the 7970 ip phone will not boot up.
- Screen shows "Cisco Systems - Copyright 2002-2005, Cisco Systems, Inc", and has a checkmark on the bottom left corner
- The line buttons are lighting up in sequence from top to bottom
- The Headset key is lit and stays that way
- After about 15 seconds, the screen dims and the check mark changes to a bullseye sign.
- There is no response from any of the keys when pressing them (including the Settings Key)
Resolution
Solution1
- If you press the settings button on the phone and if the options such as network settings comes up then you need to navigate to settings > network configuration > IPv4 configuration and make sure the phone has an IP address, subnet mask, default Gate Way and TFTP server correctly assigned.
Solution 2
In most cases the reason why the phone shows a blank screen is because its unable to contact its tfp server after you have performed a hard reset on it. Follow the steps below to resolve the issue
- Download and Install a tftp server like tftpd32.
- Download the firmware for the 7970 phone to the tftp server directory
- You must create a SEP<MAC-ADRESS>.cnf.xml, XMLDefault.cnf.xml (Information about the load) and upload the firmware files
Note:The termXX.default.loads file on your TFTP server will be sometimes different than what you have on CUCM. You probably just need to have the newest firmware.
- Configure a seperate vlan and dhcp scope for the IP phone.
- Assign the pc ip where your tftp server is installed as the tftp ip.
- On your DHCP scope, put your option 150 as the ip address of the machine hosting the tftp server.
- Point the phone to your TFTP server
- TFTPd32 receive the request and send the appropriate files to the phone.
Now you will be able to find the phone getting Booted with the new Firmware
Related Information
Souce: https://supportforums.cisco.com/message/3713241#3713241
