Upgrading the Cisco CallManager from version 3.2 to 3.3 using the InstallShield Wizard ends abruptly when the INSTALL button is clicked and this error message is displayed:
InstallShield Wizard Complete - wizard was interrupted before CallManagercould be completly installed - system not modified
InstallShield Wizard Complete - wizard was interrupted before CallManager
could be completly installed - system not modified
The Event Viewer Application log displays "Information Type Message" from "Source - MsiInstaller" (CCM INSTALLATION OP FAILED).
With this error, the wizard abruptly ends without completing the Cisco CallManager installation.
This is discussed in Cisco bug ID CSCdy17885. This occurs due to a wrong file name in the STI_DATA partition.
To resolve this issue, perform these steps:
For additional information, refer to Cisco bug ID CSCdy49008 for similar problems.
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