WFM 10.0 Installation Hints
Beside of the Document „Workforce Management Installation Guide 10.0” here are some hints which could help you installing the Software.
I needed five days and several resources to get over all traps …
SQL-Server installation:
Change the authentication mode:
SQL Server Management Studio
Be sure, that the Server accepts connections over TCP:
SQL Server configuration manager
SQL Native Client (32-bit and the other one)
SQL Server network configuration
Ressource: I don’t remember. :)
If you have MS SQL-Server 2008 or newer, please be aware of the following:
The SQL-Server has a “Reporting Service” which has a Website and is listening on Port 80. To change this open:
Reporting Services Configuration Manager
Web Service URL
Report Manager URL
Ressource:
https://supportforums.cisco.com/discussion/11359001/qm-852-installation
Postinstall:
Connection to ACD:
Database instance Name lowercase and all hyphens should be underlines.
uccxhruser password without special characters, like ! or $.
Ressource:
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/wfm_8x/installation/guide/wfm852install-cisco.pdf
CTI-Connection:
Add the IP-Address of the UCCX-Server with Port 12028.
Ressource:
https://supportforums.cisco.com/discussion/11162336/wfm-uccx-80
and
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801putil.pdf
If you have further information to expand this document, feel free to add it! I think this will help many people, who want to install such a System!
Greetings,
DrMxxxxx
