WFM 10.0 Installation Hints
Beside of the Document „Workforce Management Installation Guide 10.0” here are some hints which could help you installing the Software.
I needed five days and several resources to get over all traps …
Change the authentication mode:
SQL Server Management Studio
Right click on the SQL-Server à Properties
SQL Server- and Windows authentication mode
Be sure, that the Server accepts connections over TCP:
SQL Server configuration manager
SQL Native Client (32-bit and the other one)
TCP/IP > activated
SQL Server network configuration
Protocols for <SQL-Server>
Ressource: I don’t remember. :)
If you have MS SQL-Server 2008 or newer, please be aware of the following:
The SQL-Server has a “Reporting Service” which has a Website and is listening on Port 80. To change this open:
Reporting Services Configuration Manager
Web Service URL
Report Server Web Service Site Identification > Change TCP Port; e.g. 8080
Report Manager URL
Identities for the Report Manager
Connection to ACD:
Database instance Name lowercase and all hyphens should be underlines.
uccxhruser password without special characters, like ! or $.
Add the IP-Address of the UCCX-Server with Port 12028.
If you have further information to expand this document, feel free to add it! I think this will help many people, who want to install such a System!
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