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Introduction

 

This document covers the procedure for configuring Speed-dial and Abbreviated dial setup. This procedure is applicable to Cisco Unified Communications Manager Version 7.x / 8.x / 9.x

 

Configuring Speed-Dial Buttons or Abbreviated Dialing

 

You use Cisco Unified Communications Manager Administration to configure speed-dial buttons for phones if you want to provide speed-dial buttons for users or if you are configuring phones that do not have a specific user who is assigned to them. Users use Cisco Unified CM User Options to change the speed-dial buttons on their phones.

 

 

From CUCM 8.x onwards, system provides a total of 199 speed-dial and abbreviated-dial settings.

 

Speed Dial Settings

Configure these settings for the physical buttons on the phone.

 

Abbreviated Dial Settings

Configure these settings for the speed-dial numbers that you access with abbreviated dialing. When the user configures up to 199 speed-dial entries, part of the speed-dial entries can get assigned to the speed-dial buttons on the IP phone; the remaining speed-dial entries get used for abbreviated dialing. When a user starts dialing digits, the AbbrDial softkey displays on the phone, and the user can access any speed-dial entry by entering the appropriate index (code) for abbreviated dialing.

 

Note: Not all Cisco Unified IP Phones support abbreviated dialing. See the phone user guide for information

 

Configuration

 

Perform the following procedure to configure Speed-Dial.

 

This procedure is applicable to Cisco Unified Communications Manager Version 7.x / 8.x / 9.x

 

Step 1. Log in Cisco Unified Communications Administration Page

 

To Display the Phone Configuration window, choose Device > Phone. Enter your search criteria and click Find.

 

Step 2: Choose the phone/device for which you want to configure speed-dial buttons.

 

[Place the cursor and click on the image to get a clear view]

speed-dial-1-1.png

 

 

Step 3:

From the Phone Configuration window, choose Add/Update Speed Dials from the Related Links drop-down list box at the top of the window and click Go.

 

The Speed Dial and Abbreviated Dial Configuration window displays for this phone.

 

Step 4: Configure the Speed Dial (Abbreviated Dial) numbers and the display lable

 

 

[Place the cursor and click on the image to get a clear view]

speed-dial-3.png

 

 

Step 5: To apply the changes, click Save.

 

Step 6: To close the window, click Close.

 

Step 7: Reset the phone for the changes to take effect

 

CUCM 7.x supports only 99 speed-dial and abbreviated- dialing. From CUCM 8.x onwards, system provides a total of 199 speed-dial and abbreviated-dial settings.

 

Related Information

 

 

Comments
Aman Soi
Advisor
Advisor

Good piece of DOC.

regds,

aman

Thanks Aman.

Regards

Lavanya

G3261
Enthusiast
Enthusiast

Thanks for this info but if I have to do this task (configuring abbreviate dial num) on 50 phones, how do I do that? Obviously,  doing one phone at a time would be very painful!!! Thanks

Hello Gary

Thanks for your comments.  You can configure the phones in bulk by using BAT. Please check the url for more details. 

https://supportforums.cisco.com/video/11929386/configuring-speed-dial-using-bulk-administration-tool-bat

 

Regards

Lavanya

G3261
Enthusiast
Enthusiast

Thank you Lavanya....I will give it a try

stanzin
Beginner
Beginner

Hi Muthurani,

I know it's an old blog, have a quick question if you still are around. So, I have around 20 abbreviated speed Dial configured for a user, but somehow she isn't able to see few of them. Any idea as to why?

 

Thanks in advance

Stanzin

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