The Customer Response Applications (CRA) database is not properly installed or configured.
To resolve this issue, perform these steps:
For more details on resolving Cisco Customer Response Solutions (CRS), refer to these documents:
There has been an error while reading or saving to the database
IP Contact Center (IPCC) Express (formerly IP ICD)
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: