Introduction
This document describes a method to clear the stored cache configuration, logs and Photos on jabber clients.
Problem description
Sometimes Jabber client displays an incorrect old Photos and contact information because of stored cache on the jabber clients.
Solution
Inorder to clear the stored cache on Jabber for windows and Jabber for Mac clients follow the below procedure.
Jabber for windows
The cache is stored in a folder called "Jabber" which can be found at this location:
C:\Users\<User>\AppData\Local\Cisco\Unified Communications\
Under Jabber > CSF you have the following folders Contacts, History, Logs, Photo Cache etc
Exit Jabber and delete the desired folder.
Restart Jabber
Jabber for Mac
Exit Jabber client and delete the desired folder
Logs - /Users/<userid>/Library/Logs/Jabber/
Config - /Users/<userid>/Library/Application Support/Cisco/Unified Communications / Jabber
Refer this document for more information
http://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-mac/116682-technote-jabber-00.html
