Parsec's MARS CRM Connector application works as a bridge between CRM & Cisco UCCE / PCCE
The CRM user will have the capability to handle both incoming & outgoing calls
Inbound Call indication/Popup on CRM screen with customer/caller number and name if number stored in CRM Contacts
User can initiate outbound Click-to-Dial from any phone field(of type of field “phone”) available on CRM pages in Contact details.
Please refer attached document for details of the connector application.
For more details please write to info@parsec-tech.com
www.parsec-tech.com
