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Hi,

I am using JTAPI to store CUCM Call events. I can see that there are 2 methods to transfer a call:

1. Warm Transfer (Consult and transfer the call)

2. Cold Transfer/Blind Transfer (Enter the extension of another agent and transfer the call without consulting)

In 1st case, I am able to get CiscoTransferStartEvImpl when the 1st Agent transfers the call to 2nd Agent.

but in 2nd Case (Blind Transfer) I am not getting any events like that. 

How can I distinguish a Blind Transferred call from a normal call?

Comments
dstaudt
Cisco Employee
Cisco Employee

This appears to be a limitation of the blind/single-step transfer mechanism, per the docs:

dstaudt_0-1664212513576.png

I believe this is implemented under the covers as a 'redirect' operation (which has similar behaviour).

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