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Created by: Sara Salem on 23-06-2010 02:38:28 PM
dear sir,
I'm writing a java code using jtapi classes to control cisco ip communicator that is registered to call manager ver 7.0.
 
when I run the code I get the following exception:
" Initializing Jtapi
Opening 142.100.64.11;login=sara;passwd=123123...

Caught exception com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- directory login timeout "
 
I made sure that IP's are in the same subnet, and there is no IP assignment problems.
 
please tell me your advice

Subject: RE: question concerning JTAPI and call manager 7.0
Replied by: David Staudt on 23-06-2010 04:21:59 PM
This error commonly occurs when the JTAPI user as configured on UCM has the 'Standard CTI Secure Connection' role, but is not actually creating a secure connection.  Unless you have fully configured security on the JTAPI client, remove the secure connection role for the user and it should connect.

Subject: RE: question concerning JTAPI and call manager 7.0
Replied by: Sara Salem on 24-06-2010 07:05:12 AM
many thanks david. I enabled all CTI roles to my user account on CUCM, and my project worked. thanks alot for your great help and support

Subject: RE: question concerning JTAPI and call manager 7.0
Replied by: Sara Salem on 23-06-2010 06:09:34 PM
thanks alot  David  for your reply and help. but I'm new user to call manager 7.0, so can you help me and tell me how can I disable this secure connection, or if there is a method to handle it ,can you tell me about it?
 
thanks alot

Subject: RE: question concerning JTAPI and call manager 7.0
Replied by: David Staudt on 23-06-2010 07:15:32 PM
This is configured in the UCM webadmin pages.  From the Users menu, select the JTAPI user...at the bottom of the page are the interfaces for adding/removing specific roles/groups to the user.  Testers will commonly give the JTAPI user 'all' of the CTI roles...but if the Secure Connection role is given, it will refuse to allow non-secure connections (default JTAPI connection mode.)

Subject: RE: question concerning JTAPI and call manager 7.0
Replied by: Sara Salem on 23-06-2010 07:38:15 PM
thanks alot David for your reply, but now I don't know what can I do with this exception. I have revised the jtapi libraries and found no difference in code syntax between jtapi used with call manager 4 and jtapi used in call manager 7, but offcourse both call managers differs in the jtapi client application. I have downloaded and installed the jtapi client for call manager 7.0 and I have added its jar files to my project library. actually I couldn't get the point that refer to a secure connection in the jtapi developers guide of call manager 7.0. I hope that you tell me your advice.
 
thanks alot
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