Download sample of Dial Plan and Call Routing DemystifiedDial plan and Call Routing are the most important complex components for any Cisco Unified Communications system and deployment. This is the core component and the decision maker to decide ho...
Hi All, Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identi...
“UCCE Solution Troubleshooting Based on Comprehensive Call Flow for CVP and IP IVR Deployment Models” This event had place on Thursday 22, October 2020 at 10hrs PDT Contact Center call flows are fundamental to the successful implementation and supp...
IVR Dialer in UCCX 10.0We configure a campaign as an Outbound IVR campaign if you have an Outbound IVR license in addition to the existing Unified CCX Premium license.If you select the IVR based option for a campaign, the outbound calls will be handl...
Please confirm the status of the CAR essential services. Under Serviceability pages (In the upper right dropdown on the Administration pages):System> Service Parameters> Cisco CallManager service CDR Enabled Flag CDR Log Calls with zero duration fla...
The Spint Brain Recovery condition in Unity Connections is an odd state to find your Unity Connections cluster in, for sure. One thing is certain though, 'something' happened, and this is the result of whatever that 'something' was or is. When this ...
Good afternoon, I have a Cisco IP PHone 8851 with PID: CP-8851-K9 V01 with firmware 12.1.1. I was under that impression that this phone requires MPP firmware to work with third party sip provider such as voip.ms, telzio etc. Can someone advise if wit...
SymptomsI have found myself frustrated at times when a requirement exists to configure something (in this case, a firewall), and while the there is high level documentation available describing what's required, there aren't samples provided (which to...
The best way to master a concept is to find your own and atypical idea and translate it into real scenario. Requirements:The CallBridge, Scheduler and WebBridge services are running in the same node Cisco Meeting Server but instead of a multi-SAN cer...
Don't you just hate having to run RTMT in a virtual machine, well here it runs in an app for mac. I have complied a version for CUCM 14.x ( from a version I got for 11.x ) It works on older versions also. Here it is https://haffi.is/rtmtmac14.zip old...
When you have an existing Cisco Meeting Server Cluster cms1, cms2 and cms3 have the CallBridge and the Database services co-located with cms1 as the primary database. The CallBridge service once enabled connects automatically to the local database t...
PurposeThe purpose of this document is to explain how license activation works on a Cisco ISR-G2 (19xx/29xx/39xx) router. It will detail how to install the license and verify that it has been actived correctly. How does Licensing for CME/SRST work? T...
Wednesday 31, August 2022, at 10:00hrs PDT (utc -7) Community Live Slides Join our Cisco VIP Maren Mahoney and learn more about the best practices for regular expressions (REGEX) in Cisco Expressway. The session includes samples and live demonstrat...
OverviewTypes of CertificatesCUCM/CUC/CUPS/UCCX Versions 10.X and Later - Certificate RegenerationCommon certificatesTomcat CertificateCallManager CertificateIPSEC CertificateITLRecovery CertificateCUCM specific certificateCAPF CertificateTVS Certifi...
we want to route the call to Third party vendor over PSTN during off hours from UCCE script.how to do that routing.any example script provided would be great
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Mohammed al Baqari
Roger Kallberg
Vaijanath Sonvane
Jonathan Schulenberg
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paolo bevilacqua
Maren Mahoney
