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Kasiraman S

Course Summary:

This course provides audience an extensive knowledge on Cisco Unified Contact Center Express and we will cover from basics. We will go through the tasks typically performed during contact center deployment and this course consist of 60% of lab content and 40% theory, which will helps audience in planning, installation, configuration, scripting, and troubleshooting Unified CCX.

This course is based on Unified Contact Center Express 9.0

Course Goals:

  • Gain an understanding of Cisco Unified Contact Center Express(UCCX) product suite and all of its associated applications
  • Gain knowledge on Unified CCX components, servers, deployment options, and clients.
  • Describe how to install, integrate and configure Unified CCX with CUCM
  • Learn how to use script editing tool (Unified CCX editor) and how to create IVR scripts


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