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Accessories

Please post here your questions for Headsets, Cameras and any other Cisco Accessories

137 Posts

Hybrid Work

The place to discuss the new Hybrid Work offers for work from Home, work from Office and Software Of...

7 Posts

Activity in Collaboration

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Resolved! Prevent WebEx Teams from auto-updating

Since the September 9th release it seems that WebEx Teams will auto update itself to the latest version even without the user initiating the update via the update green circle or bouncing the app. We are using the ALLUSERS=1 install method and we wou...

MRA issue with new phone model

We're currently testing out a new model of phone (9861) to allow for Wifi connectivity instead of wired due to some of our locations horrible wiring setup. Our current setup for remote locations is to use MRA for the phones, and that is working using...

PatWruk by • Level 1
  • 192 Views
  • 7 replies
  • 0 Helpful votes

UCCX 15 - Live data reports do not load in Finesse

New install (Lab) of UCCX 15.  Seeing two odd issues I cannot figure out:   1. When agent goes to log into Finesse, they get a pop up wanting them to choose a certificate to authenticate with.  How do we disable this?  We don't need one more thing to...

cliffordmcglamry_0-1751910220925.png

8865 phones missing MIC

We've run across an issue where we noticed a bunch of phones (150+) in our environment were failing dot1x and authenticating via MAB.  First thought was that the MIC had expired.  However when pulling the cert via openssl, this is what we found:OpenS...

Resolved! CUCM 15. Last SU

Hi, I will upgrade to CUCM15 and the last SU released is SU2 (15.0.1.12900-234). Checking the last COP files released, I have found the COP file CSCwp27755 and its Readme.pdf file says that the CUCM version is 15.0.1.13010-1 through 15.0.1.13017-1. T...

CoDeC by • Level 1
  • 117 Views
  • 2 replies
  • 0 Helpful votes

Resolved! Need help setting up Cisco 561 headset to laptop

I was given a Cisco headset 561 with standard base as a gift since we work from home and want to be able to walk around and answer calls without staying by the desk. The headset was purchased from Ebay, and they sent it without any paperwork and inst...

rsafeeyah41 by • Community Member
  • 127 Views
  • 3 replies
  • 0 Helpful votes

Resolved! Name display in CCX/Finesse

A customer that is a CCX resource has changed her first name. I'm told it's been updated in what we call NetID, one of 2 LDAP databases. She still displays as her previous first name in Finesse. The customer is a student, so her NetID ends with 'work...

SteveK066 by • Level 1
  • 100 Views
  • 2 replies
  • 0 Helpful votes

CUCM 14 Update DST

Hi all,I’m running CUCM 14 with TimeZone version 2021c. Due to government regulations, daylight saving time is no longer observed since last year, and the correct time zone offset is now +3:30.In version 2021c, daylight saving was still enabled, so t...

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