Collaboration

Engage with your peers and Cisco about collaboration products such as contact center, IP telephony, collaboration applications and telepresence.
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Accessories

Please post here your questions for Headsets, Cameras and any other Cisco Accessories

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Hybrid Work

The place to discuss the new Hybrid Work offers for work from Home, work from Office and Software Of...

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Collaboration 모두 보기

Can't use attributes from Tasks API in Flow Designer

Hi all,I’m using a form that creates a callback task in Cisco Webex Contact Center via the API (POST /v1/tasks). As part of the request, I’m passing customer data (e.g. customerNameNeu) using the attributes field.The request body im using:{"destinati...

Ove-Tolk 작성자 Level 1
  • 23 VIEWS
  • 0 응답
  • 0 Helpful

cisco webex connect community

Hi Experts ,we started working on cisco webex connect for digital communications.can I use the same community to post my questions related to WX connect CPaaS or is there a different community .

kavle 작성자 Level 3
  • 93 VIEWS
  • 1 응답
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WxConnect Email Flow - stop replying to noreply emails

One of our call centers uses the email channel and we have a flow that sends one auto-reply for new emails and a different one for emails that are not new. This is working fine until a "noreply" email is received. We have 2 methods of providing conta...

RL5901 작성자 Level 1
  • 115 VIEWS
  • 1 응답
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Best Way to handle Overlapping DNs

Have an existing CUCM cluster that has multiple sites with VGs.  Currently all sites DNs are in the same partition, with 5XXXX being used for DNs.  Also have inter-cluster trunks to other sites that utilize 2-4XXXX and 6-7XXXX.  Currently have 111222...

해결됨! Print a list of users in ECE 12.6.1.3

Does anyone know how to print out a list of users in ECE?  I need to compare them with a list from our other call center programs and cannot see where to do that? Thank you!

Hunt Pilot with Extension Mobility

I have a hunt pilot (xxx4) with Queueing enabled. It has a single hunt group. Also a single line group on the Hunt Group with a list of extensions assigned to each of our agents. Each agent's device profile uses the same DN for line 1 (xxx5), and use...

ricky-ho 작성자 Level 1
  • 234 VIEWS
  • 4 응답
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IW9167E Access Point for Hazardous Location

Hi, The heavy duty access point to be installed in a zone 2 hazardous area has a ATEX equipment protection as shown on the ATEX certificate to II 3 G Ex ic ec IIC T4 GcIn order to be installed correctly a Detailed System Designs (DSDs) calculation ne...

Room Kit EQX - MIC PRO Macro

Hello Guys, recently we installed in our Main Collaboration Room a new Cisco Room Kit EQX, with 3 new Mic Ceiling PRO. We will also install a Wifi Mic Infrastructure by Shure, with DSP, AP end Wireless MIC dedicated (we will try via AES67, we buyed t...

해결됨! Calling Party Transformation Help

I was able to configure a DN "\+15552223333" and a corresponding Calling Party Transformation to make its outbound Caller ID display as "5552224444" on both internal (CUCM 88XX phones) and external (cell phones). When I try to do the same thing with ...

ricky-ho 작성자 Level 1
  • 351 VIEWS
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