Accessories
Please post here your questions for Headsets, Cameras and any other Cisco Accessories
130 게시물Collaboration 모두 보기
Can't use attributes from Tasks API in Flow Designer
Hi all,I’m using a form that creates a callback task in Cisco Webex Contact Center via the API (POST /v1/tasks). As part of the request, I’m passing customer data (e.g. customerNameNeu) using the attributes field.The request body im using:{"destinati...
Cannot activate MX300
i try to activiate a mx300 with 16-digit activation cose but it just keeps activating, any ideas?
Transform a "NIM-PVDM-32=" into a "NIM-PVDM-128"
Hello,we have a "NIM-PVDM-32=" and a "PVDM4-128=".We would like to know if, by replacing the "PVDM4-32" mounted on the "NIM-PVDM-32=" with the "PVDM4-128=", we can "transform" it into a "NIM-PVDM-128".The idea is to avoid to buy a new "NIM-PVDM-128="...
cisco webex connect community
Hi Experts ,we started working on cisco webex connect for digital communications.can I use the same community to post my questions related to WX connect CPaaS or is there a different community .
WxConnect Email Flow - stop replying to noreply emails
One of our call centers uses the email channel and we have a flow that sends one auto-reply for new emails and a different one for emails that are not new. This is working fine until a "noreply" email is received. We have 2 methods of providing conta...
Best Way to handle Overlapping DNs
Have an existing CUCM cluster that has multiple sites with VGs. Currently all sites DNs are in the same partition, with 5XXXX being used for DNs. Also have inter-cluster trunks to other sites that utilize 2-4XXXX and 6-7XXXX. Currently have 111222...
calls in queue before considered abandoned in uccx 12.5
does anyone know how to change the call in queue time before its considered an abandoned call in uccx 12.5 because we get calls and users will hang up after one ring and then it turns into an abandoned call, I want it to be at least 5 seconds, pleas...
해결됨! Print a list of users in ECE 12.6.1.3
Does anyone know how to print out a list of users in ECE? I need to compare them with a list from our other call center programs and cannot see where to do that? Thank you!
API based campaign , predictive mode isn’t working but preview does
Hi Championsi am in strange situation where our vendor created the outbound campaign for predictive mode and it get stuck on agent reservation and call never happened.conversely, when I change skill mode to preview it in admin script it starts worki...
Hunt Pilot with Extension Mobility
I have a hunt pilot (xxx4) with Queueing enabled. It has a single hunt group. Also a single line group on the Hunt Group with a list of extensions assigned to each of our agents. Each agent's device profile uses the same DN for line 1 (xxx5), and use...
Send called party information to CUCM from external system
Hi I have a situation that I'm trying (and failing) to recreate. When a call is placed to a Hunt Pilot, the receiving user's Jabber shows the calling party ID and the called number (the hunt pilot number), like in the following picture. The caller is...
IW9167E Access Point for Hazardous Location
Hi, The heavy duty access point to be installed in a zone 2 hazardous area has a ATEX equipment protection as shown on the ATEX certificate to II 3 G Ex ic ec IIC T4 GcIn order to be installed correctly a Detailed System Designs (DSDs) calculation ne...
Room Kit EQX - MIC PRO Macro
Hello Guys, recently we installed in our Main Collaboration Room a new Cisco Room Kit EQX, with 3 new Mic Ceiling PRO. We will also install a Wifi Mic Infrastructure by Shure, with DSP, AP end Wireless MIC dedicated (we will try via AES67, we buyed t...
해결됨! Calling Party Transformation Help
I was able to configure a DN "\+15552223333" and a corresponding Calling Party Transformation to make its outbound Caller ID display as "5552224444" on both internal (CUCM 88XX phones) and external (cell phones). When I try to do the same thing with ...
Upgrade Unity Connection 12.5 to 15 using Fresh Install Data Import
The "Fresh Install with Data Import (V2V)" feature is an alternative method for DRS Disaster Recovery System. Basically the DRS allows the admin to take a backup of a Cisco Unity Connection node. The DRS backup is useful when you want to rebuild a n...
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