Accessories
Please post here your questions for Headsets, Cameras and any other Cisco Accessories
107 PostsActivity in Collaboration
ATA 192 Not registering
Hello Community,I have a problem with an ATA 192 not registering, so I need your help!In the navigation under "Voice" -> "Information" it says "Registration State: Failed". In the navigation under "Administration" -> "Debug Log Viewer" it says "Warni...
UCCX CLI WARNING Ungraceful shutdown detected.
Hi, Found a below Ungraceful shutdown detected warning message from our UCCX Sub CLI, but GUI is fine with no warning message. There is a cop file for CUCM, IM&P, and CUC to remove this cosmetic error. But I couldn't find anything for UCCX. Can anyon...
Resolved! Cisco Prime License Manager -Security Error
Hello guysPlease help usA problem with interruption of licenses and inability to synchronizeThe last synchronization attempt on 2023-Nov-28 11:10:58 failed due to a certificate error. The last successful synchronization with this instance was Never.T...
Moving away from Device Targets to ATRs...
Afternoon All!My company has FINALLY decided to move away from Device Targets and use ATRs. Does anyone have a 'best practices' or good resource on how to do this?
UCCE zip tone
Hello,We have a PCCE 12.6. We use Auto answer with zip tone for our agents. But many of them reported that the tone is too soft and quick that they often miss it, especially when they are busy with other tasks.Do you know if we can change the zip ton...
Polycom RealPresence Group 500 integration with CUCM 10.5
Afternoon guys,I'm trying to integrate the Polycom system with my CUCM. The Polycom version is 4.1.3-111080.I have created the security profile, added a system user, created a SIP profile, added the polycom device, configured the line and did the SIP...
Computer Unidentified network issues when Behind IP Phone
Hi,We came across weird issues. Computers connected to Switch are not working correctly when connected via cisco desk phone - showing unidentified network. Without desk phone computers working fine. Issue started +- a week ago.port config interface G...
Resolved! Cisco Collaboration
I have several Sharp Displays that I want to use with Cisco Room Bar and Cisco EQ/Quad. (3) 90 inch Sharp PN-LE90190 purchased in 2020 to be used with Cisco eq/quad (1) SHARP lc 70 le 640070 ( purchased in 2020) to be used with Room BarSharp 4TB60C ...
Upgrade firmware cisco MX300 y MX200
good community, I have an MX300 with version TC7.2.1.cb31c3d and I would like to take it to the recommended CE9.15.16.5 but it won't let me download the firmware of the previous versions because they tell me that it is "deferral notice" It also happe...
Finesse/Customer Collaboration Platform unable reply with attachments
Hello,Our Agents using Finesse/Customer Collaboration Platform are unable to type responses into the reply body with emails with more than 10 attachments. We are wondering if this is due to specific limits or another issue. There are two things that ...
Expressway 8.11x Large OVA to Medium OVA
Hello Team, I have deployed a large OVA expressway cluster. I would like to change it to Medium OVA Expressway Cluster. the Expressway Version is x8.11.4. Could you please let me know if i can shutdown the VM and change the vCPU and vRam and boot up...
phones cannot make outgoing calls through voice gateway ISR 4400 serie
Hello , we are replacing the old voice gateway a cisco 3900 by a new isr 4400 series, it was working fine with the of one but after making the transcript on the new one we see this errors on the logs : 025893: Oct 25 2023 19:39:16.982 GMT: //-1/xx...
Question Regarding Call pickup between 2 Sites (2 CMEs)
I have inherited a customer that is using 2 CMEs on 2 sites. Call transfer is fine, calling between sites is fineThe issue is call pickup is not working for calls originating from the other site. ExampleSite A (Ex400) makes a call to site B (Ex600), ...
Shared Email Inbox for Voice Mail Messages
I have over 20 AD Users Accounts that have shared Email Profiles One Example.After hours CCX Script goes to Help Desk Voice Mail that's appears on 7 users profile for HelpDesk_VM That that all 7 Helpdesk Associates receive the Voice MailsOriginal que...
Problem with Jabber microphone
Hello all, I have a Cisco jabber (Jabber_for_Windows-14.0.2.56216) , internal calls work correctly no problem with microphone , but the microphone not not work on external calls .Do you have any idea about this problem ?Thank you in advance Best re...
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