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Accessories

Please post here your questions for Headsets, Cameras and any other Cisco Accessories

94 Posts

Hybrid Work

The place to discuss the new Hybrid Work offers for work from Home, work from Office and Software Of...

5 Posts

Activity in Collaboration

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CUC Voicemail Storage Capacity

Hi Experts, I am a bit confused about the capacity. CUC 14 / 5000 users OVAFound these documents:1. If this is the correct source, where I can change or set this? I tried to check from the server, and I do not see this option.Source: https://www.cisc...

FloMatalis_0-1685521833219.png FloMatalis_1-1685521935119.png

How to setup the failover in a FXO trunk group ?

I set up a two FXO ports trunk group (old cisco 1760) with priority on first port.It works, but if I detach PSTN from first port (line failure) , the call is still routed via that port.Is it possible to make system aware of failure in order to use th...

ICM Patch installation take long time to finish

Hello,We deployed a new PCCE system recently and I realize that the time required for the installation (of the base/major version, and of ES) is very different from 1 server to another, even if they are the same role. For example, it took 1 PG 15 min...

atoxet by • Beginner
  • 195 Views
  • 6 replies
  • 0 Helpful votes

Auto Answer - No Ring

We are having the HIPCC infrastructure with the followingipcc hosted 7.0cvp 3.1ccm 4.1cti 7.0recently customer wanted to have auto answer feature, so we enabled through the agent desktop settings, but customer wanted to know atleast one or two comple...

Resolved! UCCE Auto-Answer tone

Hi, We have UCCE 10.5 and CUCM 10.5 Some teams want to have the auto-answer feature with a tone. We have enabled the auto-answer by Agent Desk Settings profile (UCCE level). It is not an option activate the auto-answer by CUCM. We know the service pa...

CoDeC by • Beginner
  • 3583 Views
  • 5 replies
  • 0 Helpful votes

Connection Tone on UCCE AutoAnswer

We have just moved from using Auto-Answer in the CUCM to using Auto-Answer in UCCE and agents are complaining that they no longer get a beep in their ear (Connection Tone?) when a call comes through. Is there any setting in UCCE to configure this?

CCX Editor - Script debug error

Hi, I am using CCX Editor 11.6. While debugging an script i am getting error -   Engine hostname list is empty Check the LDAP for enabled Unified CCX Engines.   i have entry in the hosts file as - 192.168.1.243 uccx12.ucce10.com   I am able to open U...

Resolved! UCCX - SCRIPT- MAKE REST CALL - BODY

376 / 5.000 Resultados de traducciónI am wanting to configure an external query by REST API. To do this, I first tried it with POSTMAN, where the REST API POST that I must perform works correctly. Now I want to dump those parameters into MAKE REST CA...

Cube not passing 200 OK to calling party

Call Flow: Saas Solution > CUBE > SME > CUCM > PSTN GatewayWhen a call is initiated from the Saas product, the called party rings and answers, but only gets dead air and calling party still hears ring back.in the attached image, you'll see 19:51:06 i...

Tony Tran by • Beginner
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  • 4 replies
  • 0 Helpful votes
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