Accessories
Please post here your questions for Headsets, Cameras and any other Cisco Accessories
136 PostsActivity in Collaboration
Finesse agents are intermittently loosing the connection to CCX
Dear team,We are facing issue intermittently raise with the ccx agents while they are logged in finesse , they lost the connection to the CCX server. This usually happened when they are exploring different applications like outlook and reverted back ...
Room Kit Pro Failing to Register to CMS via SIP TLS Handshake Error
Hello,We’re facing an issue with a Cisco Room Kit Pro that refuses to register to our Cisco Meeting Server using SIP over TLS. The endpoint is running RoomOS version 11.5.1.8, and the CMS is currently on version 3.8.1.The system powers on and connect...
Cisco IP Phone 7811 – Line Opened Without User Interaction
Hello , We are experiencing an issue with our Cisco IP Phone 7811 devices, where the phones are randomly initiating a line without any user interaction. The events occur while no one is near the device, and the handset remains on the cradle. my CUCM...
calls not going to voicemail
Hi All im running into a strange issue. Its a new fresh deployment of CUCM, with CUC the trunk is configured between the two systems and it appears to be routing. The user is set up with a desk phone and an extension can call that and it all works. T...
WxCC Business Hours Override
I have read the documentation for Business Hours to create an Override. The documentation states, "Use an override to define exceptions to shifts or working hours, based on your business requirements. Associate an override to a working hours schedule...
RONA issue for agent calls in webex contact center
Hi Team, we are having issue where some agents are facing RONA issue immediately after the call received or after making an outbound call .the disconnection time is in 1 second only .have verified the extension agent using and is same as configured i...
Media-proxy licensing
Hi everyonei am trying to figure out if any specific smart licensing configuration is required for media-proxy configuration on IOS XE 17.9So far it seems to work nicely and i dont have any “mode border-element” configured under the voice service voi...
VAPT detected weak cipher and TLS on Cisco ISR4431/K9
Our Security team has detected vulnerabilities SSH Server Supports weak key exchange AlgorithmTLS Server running on version 1.1 Router running on IOS-XE Version 17.03.05 Release Software (fc2) How to resolve this
Configure Multiple Email Aliases in Cisco ECE with On-prem + Cloud
Dear All, Currently, we are running Cisco ECE 12.6.1 ES9 ET3 with on-prem email integration (Single Email Aliases). Now we are looking for the best practice and advice for the following requirement. We need to create another Email alias; the existing...
UCCX DR Strategy
Hi, I have a customer with CUCM 14 and UCCX 12.5. THe CUCM cluster has a Publisher and two subscribers. The UCCX cluster has a Publisher and a Subscriber. The servers are hosted on UCS servers with local storage hosted at to different sites. The UCS ...
Resolved! CUBE with MS Teams Direct Routing SIP TLS error
Hi Folks!strange situation here. Since a week or two I can see on almost every CUBE we are running in our branch offices that there are SIP TLS errors coming up. Here is an example: 7231900: Jun 16 07:40:07.293 SAST: %SIP-2-TLS_HANDSHAKE_FAILED: TLS ...
redirect or forwarding to mobile not working if call received external
if a call received to pilot number it will play prompt at unity connection . if the caller accept option to ring at reception it ring there and if no answer it should forward to mobile number. what happens is that it get forwarded and call get receiv...
Resolved! Analog Trunk between TWO PABX System
Hi, We have a strange requirement from our customer to connect two PABX systems over an analog trunk.Currently, analog phone is connected to PABX A over 1 pair cable. Our customer wanted to connect PABX B in place of the Analog phone to have a one-li...
new Enhanced Bridge Transfer (March 2025)
Does anyone know exactly new enhanced bridge transfer does that the old one did not do? The doco says:Bridge Transfer activity is now enhanced to dequeue the contact when sending a contact to a third party interactive voice response (IVR) or automati...
IOS upgrade causes VoIP phones Busy signal calling out
I have strange issue on small VoIP network running on 3 CME routers. The network is pretty static and unchanged for 10 plus years, and working fine as configured. I upgrade the 4451x routers fro 17.9.6 to 17.12.05a recently and after doing so, the Vo...
| User | Helpful Count |
|---|---|
| 31 | |
| 15 | |
| 11 | |
| 8 | |
| 8 |
