Collaboration

Engage with your peers and Cisco about collaboration products such as contact center, IP telephony, collaboration applications and telepresence.
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Accessories

Please post here your questions for Headsets, Cameras and any other Cisco Accessories

112 Posts

Hybrid Work

The place to discuss the new Hybrid Work offers for work from Home, work from Office and Software Of...

6 Posts

Activity in Collaboration

Understanding CUCM Traces: End to End

1.1 Introduction2.1 Collecting CUCM logs2.2 CUCM Nodes To Download Logs From3.1 Analysing Logs3.1.1 The Anatomy Of A Trace File3.1.2 References3.1.3 Dive In3.1.5 Task 2: Open Up The Traces In notepad++4.1 Summary   1.1 Introduction In this document, ...

Resolved! Outbound dialer - Agent Reserved timer for Preview calls

Hi Guys,We have outbound dialer with Preview mode.System is able to reserve an agent and agent can either accept or reject the call (10 mins of preview time by default). But sometimes agents are taking longer time to choose their action and remain in...

Shan28 by Level 1
  • 240 Views
  • 4 replies
  • 0 Helpful votes

8841 - Verify Your Network Connection

Hi, I have a CP-8841 that is stuck on Verify Your Network Connection.  IPv4 settings have been configured but the phone does not move past the Verify Your Network Connection message. I already tried factory reset and I also went into Settings/Admin S...

Cisco 8851 Phone Password

I have 8851 CISCO phone. UC is running on ISR 4331. Im configuring all settings in router through cli. When I run "create profile" in voice register global to create SIP phones xml configuration, this xml configuration is automatically generated with...

Upgrade windows server 2016 to 2019 and SQL in PCCE 12.6

Hi All currently, I have PCCE version 12.6 running Windows version 2016 and SQL 2017 and want to plan an upgrade as the compatible matrix to Windows Server 2019 and SQL 2019.  the question is there a documentation step for upgrading OS and SQL in PCC...

Problem with call transfer (CME)

Hello   I am currently setting up a CME with a SIP Tunk for calls to a remote destination (external numbers). Calls between CME and external numbers work OK, but if I attempt to put a call on hold or to transfer it, that call ends abruptly.   In a CM...

icmDBA automatic export

Hi All any idea or possibility if we want to create a schedule export in icmDBA as a backup config for PCCE in addition to backup SQL?  please give me input if you have any opinion or reason. thanks

Useful SQL queries for LDAP on CUCM

All Info from userid1run sql select * from enduser where userid='userid1'   userid selective info for multiple usersrun sql select eu.userid,eu.islocaluser,eu.status, eu.mailid, eu.directoryuri, dpc.name as ad_filter from enduser eu left join direct...

Webex and MST MTR install

I am looking for a step by step installation guide for installing the new MTR app on a room kit, deskpro etc.. including what needs to be one on the ms teams side 

0mallen by Level 4
  • 1096 Views
  • 4 replies
  • 0 Helpful votes