We are running UCCX 12.5 and occasionally we get calls that *seem* to be routed to the wrong agent. Basically, we're looking for a way to figure out why a particular agent was selected. What was status of other agents? What script action was invol...
Forum Posts
Dears, Can I recall emails in the ECE solution. We saw potential using a custom integration with another email system that offers recall capabilities. Please describe how this can be achieved.
I'm trying to write a guery to find out how many agents are currently available. I have attached the query I'm currently using, and the response which gets total agents in available state. However, if the agent is currently engaged in a call, and I r...
Hi,We have icm 8.0(3) and cad 8.Sometimes, an agent (each time a different one) is logged out suddenly and he get the reason code: 50003Please find attached a logout status report that is showing the agent using extension “7459” has been logged out a...
Any idea we can upgrade the Apache Tomcat beyond 9.0.96, as of now i have installed the ES56 on the Rogger, AW and PG's. Still we are hitting the following critical vulnerabilities. Apache Tomcat: Important: Remote Code Execution via write enabled De...
We are looking to customize the popup in Finesse when a call comes in from a queue. Right now it displays the call information and what queue it's for. Is it possible to send any other information from the UCCX script to that popup?To explain, we hav...
Hi All,I am trying to do a SQL DB integration with call studio app. Getting below error."""The error was: A built-in element encountered an exception of type com.audium.server.AudiumException.There was a problem looking up the JNDI data source 'sbtcd...
When I log-in after CCMP OS restart, authentication failed occurs.But, when I log-in a day later, it is normal.Why can't I log-in right away after an OS restart?
Hello guys, I am installing now ECE 12.5 for the lab, and when I try to add ECE Web Server to the Inventory of the PCCE SPOG, I've got this error (please see the screenshot in the file attached): Error occurred The requested item no longer exists. A...
Resolved! Webex Search API, longest queue duration
I'm using webex search api to get realtime information. I want to get the longest wait time in queue for realtime. The query I am using at the moment gets all calls that are currently in parked state, or in queue. But if I use totalDuration or queue...
I am creating a wallboard to display realtime stats of the webex contact center. There are 3 stats I need to get from the search API. 1. Total agents logged in. 2. Total agents available. 3. Total agents not available. For total agents logged in I h...
Hello,we do see the calling name(custometr name who call in) on the jabber but we dont see that information on finesse.any help much appreciated regards,Kavle
Hello, In CUIC, you were able to schedule a report to run at various intervals during a given day, say for example every 30 minutes. I don't see a way to do this in Analyzer directly. Am I missing something or is this functionality just not availa...
Hello,I am developing a CVP call studio (V 11.6) app to read data from MS SQL DB and send email for each row. This app is integrated with MS SQL DB and I am getting multiple rows in select statement. Till this point, everything is fine, I get result...
Hello,As per ECE documentation, "Pattern" filter can be used in Modify Object node to read content in the body of the email and store in a particular attribute, like custom attribute. Here's what is mentioned in document:Pattern: The pattern specifie...
