Dears, We have followed the ES ( 12.6(1)ES9ET3) Installation Steps, Post Installation the the ECE Web URL cannot open and the APP server Java process has not started like before. After the rollback, everything is working as normal. https://sec.clo...
Forum Posts
Hello, our current ucce deployment is on Domain A. Our company move all users to a new domain B. we don't have been impacted until we have tried to create (or move an agent role to) Supervisors. we got the following error. after check the staging ...
Hello Experts,When trying to access Finesse Administration page from drop down menu in UCCX, I receive the folowing message. Due to inactivity, this session will expire in 1 minute. If you want to extend the session, move your mouse or click here.Ci...
Hi all, I have a problem with auto-refresh live data reports.I have created a dashboard with two reports, both reports are configured with auto-refresh checked, but only refresh if I refresh the dashboard (F5). Is there any service asociated? Can an...
Hello Team, I want to integrate Finesse with Active directory with out SSO configuration, we don't need a SSO configuration in our site.Can we configure the Standard Finesse/UCCE only? we just need the agents to log in using active directory password...
I'm asking about how to configure callback on UCCE with multi language (English and Arabic), as per cisco guide Callback Queue and Callback Engine VXML apps must not be modified, how can i configure Callback depend on customer language selection from...
Resolved! Flow Courtesy Call Back Retry
In reviewing the Webex Help documents on Courtesy Call Back, the documentation indicates there are no retry options, it only offers the call one time and then it is lost. Has anyone developed flow logic to manage retries? If the agent accepts the c...
In all the Analyzer reports and any Dashboard that is built there is a "Duration" drop down at the top that always defaults to "Last 7 days". We are building custom dashboards to reference from the Agent desktop and would like this to be more like re...
Hello,I have a client that we recently completed a small UCCX 8.5 Premium deployment for. As part of the deployment we completed a CAD integration with Salesforce.com in order to provide a screen pop of the associated customer account using the ANI f...
Resolved! CVP Call Studio-Looping through XML
Hello,I'm trying to write an application in Call Studio that takes the output of a Finesse Get-Team call and returns the loginId of a user based on an extension and team ID passed in by ICM.https://developer.cisco.com/docs/finesse/team/#teamI know I ...
Good Day Collaborators ! I have a query on details from field content within the CUIC "Call Type Historical All Fields" report. as contact center solution we are functioning on PCCE. For "Completed Task / Abandon" , kindly appreciated to have explana...
Hello Everyone,We have Finesse agents that remain in reserve mode after the call is finished. The wrap-up time is 20 seconds, but sometimes they stay in reserve mode for over 80 or 90 seconds. Sometimes the only way to get out of this mode is to rebo...
Hello AllOne our customer asked us for integration between cisco finesse and social medial chat channels like "Facebook, webchat, what's up and twitter"we suggest to use Cisco social-miner for Email, webchat and facebook chat integration as it is inc...
Hi everyone, I'm Raoul Kurjah. Some colleagues and I have been experimenting with Webex Contact Center on our Webex Gold Tenant. Currently we're trying to integrate Webex Contact Center with CUCM such that we can utilize CUCM on-premises to manage de...
Dears, We are using a Cisco PCCE 12.6 native solution for the outbound campaign. First, we need to dial specific country contacts/Regions. Please let me know the possibilities for this scenario. 1. We are looking at EWT for an outbound campaign Cisco...
