Hi Team,we have some issue in calls getting randomly blind transferred before completing the script nodes. when I looked in the router logs I found this for that call Correlation ID .For this call , the call disposition code is 28."""ra-rtr Call.Whis...
Forum Posts
Resolved! UCCX CUIC - Dashboards session time out
Hello.We implement a UCCX 12.0.1.10000-24 for our customer and use the CUIC dashboard in order to view the agents/csq activity in real time.The issue is that the dashboard screen log-out after 4 hours and the customer must log-in again manually Does...
Hi, just curious if anyone else has run into this. Suddenly some Cisco devices are not accessible via Chrome (version 117 if that matters). These were accessible last week and the same sites/servers are not. They are fine in Firefox and Edge. Error m...
PG is unable to establish relation with one of the CVP server. It is as if it connects to VRU and it drops the connection with a protocol error. has anyone else ran into a similar situation before. I have checked the config multiple times and nothing...
Hi(Sorry for my english, i'm a french guy)I'm trying to reset my phone because the screen is black. I unplug it, plug it back on, hold the # button, but the speaker button light up instead of the two button beside the screen. So i'm not a...
Resolved! UCCX 12.5 callback script report issues
Hello everyone. I have a callback script and it works fine. The problem is that in UCCX reports i see that actually connected call is "dequeued" instead of "handled". When agents becomes available call is going from Queued state to Selected. How to ...
I recently made someone a supervisor and assigned her to the proper team, but when she logs into Finesse she isn't getting the Manage Team feature. She gets the Team Message button, but not Manage Team on the left sidebar. I double checked and went...
Resolved! error.badfetch.http
Hi, We have CVP 12.6,VVB 12.6 with UCCE 12.6 solution. If we have any missing audio prompt, the system giving exception error.badfetch.http leading to call disconnection and from CVP iis log we could confirm the audio URL return 404 error code. How w...
Hello Guys,we had the finesse customizations gadgets , Source Code is showing in browser inspect element can we secure this or hide during inspect elements?Thanks!!
Hello I have UCCX 12.5 . I want to use step "on exception go" step to catch exception that is triggered after Max Number of Executed Steps. Does anyone now which exception is triggered after max number of executed steps reached?
I have an agent that is shown as having 2 RoNA calls in CUIC on 8/14/23, as well as RoNA Not Ready time, but when I look in the HDS, I do not see the two RoNA events on that date. When searching further back, I see no issues until 3/28/23. The RoNA...
Hello, This is regarding a PCCE environment version 12.0 (migrated from PCCE 11.5 recently). When creating a new Dialed Number, we noticed that the “Dialed Number Record” is filled with the prefix C5001 / C5002 instead of cvp1/cvp2. Is it normal? Any...
Resolved! Pcce|| 11.6| supervisor
Is there any option to assign more than 20 supervisor to a team in pcce 11.6 deployment?Please let us know any option is available.
Hi all,I have a system in which callers sometimes wait for their assigned agent for quite a long time. Long enough for the script to exceed 1000 steps. This happens about once a month, which isn't a problem because the agents use an application where...
Hello, Just seeing if anyone has got the Threshold rule to work on Webex Contact Center? I simply want an email notification if there are not any Agents logged in. But I have been messing with this for a while and it simply does not seem to work fo...
