Contact Center

Hi, Can you pleas support me here, I need to create a finesse custom gadget that load a url (webpage) inserting the customer number. I have sample screenpop gadget code from devnet portal, however it is about inbound calls where callvariable value is...

We have a dept that wants the APS customized, since that can't be done, I plan on building a custom Dashboard to display the team data they want the agents to be able to access.  However, I would need to remove the APS. As the title states, is it pos...

In one of my UCCX scripts I increment priority of the call as it waits in the queue. So call entered the queue with low priority and then I keep incrementing the priority until it's at highest priority.How can I achieve the same in WxCC ? If I use qu...

Hello ,  UCCX version 10.5.1I configured new agent  aand he get's the error  Cannot authenticate with the notification service. There may be a configuration mismatch. Please contact your administrator. I can't find any problem with the configuration ...

Hello everyone, I need to extract chat transcript once agents completes the chat request and post it to a CRM.  The environment is SSO, so ece agent use finesse token to login to ECE gadget as well once they sign into finesse.   The "activity api" (/...

Hi Is there any way by which we could export the dn list,its call types and scripts associated to it to excel.We have almost 100 scripts out here with diffrent dn and call types and i need to document these information.I know i can use the call type...

We have the email channel working for inbound emails which get routed to helpdesk agent(s). Since the agent and the email initiator are going back and forth via the agent desktop client, looking for a way to send the full email correspondence at the ...

Hello Everyone,We have UCCE 12.6 with Finesse . We need a way to identify who has changed the agent status in Cisco Finesse.Regards,M.Sherif

Hello,Our customer has PCCE 12,000 seats with multiple CVP servers, version 12.6.1. Each CVP server is also a Media server.For Agent greeting, I see that the greeting files are only written to 1 media server. I read somewhere that the recorded files ...

Hi ,need some help on this error message.The error was: A built-in element encountered an exception of typecom.sun.jersey.api.client.ClientHandlerException. The root cause was: com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutE...

I am trying to create an administrator controlled Cancel feature for courtesy callback. I wanted to see how to do 3 things as it relates to purging calls.Purge all callbacks - This routing control value at the time of the initial callback setup in ca...

So Im experimenting with the Create & Send email function in UCCX 12. I have it working, but trying to modify the body of the email to show the information being sent on different rows/lines. (for this purposes I don't need to attach a document or fi...