Security_Communication_RootCA1_1769204338Expiration: 09/30/2023Can/Should we do anything about this?
Forum Posts
Resolved! CCX 12.5 HA license
Does CCX 12.5 require license for HA (Cluster two nodes) or not? as from CCW (A-flex-CC), i can only find the below: A-FLEX-05-12.5-K9On-Premises UCCX Std & Prem Media Kit v12.5A-FLEX-PJX-SVR12.5On-Premises UCCX Standard & Premium Server v12.5 (incl ...
Hello, I have a script on UCCX that has a HTTP trigger. Our monitoring system will trigger the script in case of an emergency outside office hours, and the script will look up the number of an engineer on duty and will start a call to inform him of t...
I wish they had a specific Location for Webex Contact Center but I cant seem to find it. So hope you do not mind me posting in this Community. But I am trying to get Random Announcements to play while on hold in Queue. And I was wondering if there i...
Resolved! Upgrade UCCX from 11.6.1 to 12.5(SU3)
Hi, I want to upgrade UCCX from 11.6.1.10000-51 to 12.5(SU3) and i want to know if i need to install any cop files before the upgrade. On the release notes of 12.5(SU3) its only mention cop files from version from 11.6(2) not 11.6(1). Thank you in ad...
Looking to get some insight if someone has enabled the Drag-and-Drop and Resize Gadget or Component or can provide some screenshots in operation. I have enabled it but see no difference or change compared to when it is not enabled. https://www.cisco...
Hello, could anyone help me understand how to obtain the login name or login ID of an ECE (Enterprise Chat and Email) user who is currently logged into an ECE gadget within Cisco Finesse? As a voice agent, you have the capability to subscribe to non-...
Hello, I am just wondering if it is possible to show the outputs from an HTTP Request in Webex Contact Center. It seems impossible to tell why my request is failing. Everything seems encrypted. Thanks
I am trying to test ECE Interaction APIs with Postman. There are two classifications I see in the API documentation. Login and Logout APIs where I call the Authenticate Client Application APIMessaging API where I call the Get EntryPointConfiguration...
Hi, I'm planning to implement UCCX having the publisher and subscriber in different locations (Geographically) in different cities. I would like to know what would happen if the connection between these 2 locations went down for long time (24-48 hou...
In CCECE Emails can be Categorised.In other words, Classified in two ways - Categorisation & Resolution Codes.I can enable my Agents to Categorise every email they handle. I need to know if I can get a Report with below data:Total no. of Emails Rec...
Hello Experts ,Good Morning!!!I have attached the sql Queriy for PQ Based reports , which has default 20 sec SLA, the requirments is need to make 10 sec in the same SQL is that is possible ? if not how we can make 10 secs SLA report? would be great i...
Hi all,My UCCX Publisher crashed and I installed a new one from scratch and copy all script from old UCCX to new UCCX. The version of old UCCX was 11.6.2.10000 ES08 and new version is 11.6.2.10000. After about 12 hours an alert appear in RTMT that th...
I have a subflow script that is being used to set an alert prompt to play or not depending on whether the alert setting is turned ON or OFF. This variable is updated by calling into a separate trigger on the application and ultimately routed to this ...
Resolved! UCCX SCRIPT CALL FLOW
Hi,I'm arrived in new company and i need to update call flow of my call-center. I think, i'm using this script to do call flow and i would like to do somes changes.Currently, we play message "JouerMessageRegulier" before entering queue and i would l...
