Resolved! CED node does not work
Hi all,I use UCCE 11 and IVR.I set option 1 and 2 for CED, but CED is failed. It can't select option 1 or 2. It doesn't work. It goes to "END"Some one can help me?Thank you very much !Here is a png of CED
Forum Posts
Resolved! Finesse Support for @ in Username
Is it still the case that @ symbol is not supported in finesse deployments? I am stuck on 10.6 with CAD as they use UPN for integration having 4 domains.
Hi,I use ICM 11.5. I can just enter 40 caracters maximum in my "set variable" of secript editors. How can Iincrease the length of the character? Thanks.Here is a set-variable png
I have a QM environment running 9.0 and all of the agents today are setup with Desktop Recording functionality. We are looking to migrate this to utilize network based recording and BIB on the phones. Looking for any suggestions on the best approach ...
Hello, The customer has an existing 10.x environment with desktop recording and was interested in enabling some phones for network recording. Is it possible to have both desktop and network-recorded endpoints in the same environment, granted the QM s...
Hi All, We will create an additional group in our UCCX 10.6 wherein Agents will be on a remote site. UCCX Pub and Sub or all the applications (Primary and Secondary) are located in HQ Site. If the new group or Agents will be located on a remote site ...
Resolved! CCE Dialer call disconnects on FXO
Hi Folks, I have configured the VG and UCCE 10.0.2 dialer for outbound campaigns but facing challenge i.e when dialer makes the call it gets disconnect at VG and doesn't ring the customer number. However, from CCM I am able to make manual outbound ca...
Resolved! user finesse page
One of the user said that they have difficulty to access the page.what should i check and do?
Hello Everyone, I have some requirement to make a call during a script call flow and then play a message and get user input, then that user input will be involve in the main script. IS there anyway to do this ? UCCX - 11.5.x RegdsSasith
I have a client that wants to apply some QoS to UCCX keepalive messages between servers in an HA pair. I've been trying to figure out what protocol or port they should prioritize, but am having difficulty identifying anything in documentation. Any h...
Resolved! Get Digit Scripting
I keep getting, "Are you there" after entering 1 digit to select a menu item. The dial any extension works, but if I only enter 1 digit, the input isn't accepted.
WFM Dashboard has a Widget called "My Schedule". The Widget shows Adherence statistics in the bottom for a particular agent. The Adherence statistics show correctly for the date going back upto 2-weeks. The widget does not show the correct data past ...
Hi There,How run the UCCX script when agent call to customer?I'm trying to run a script when agent dial a number and customer will pick up the handset.How configure the UCCX to do that. I use UCCX 10.5 with CAD. I would appreciate some help!Mniek
Hi,Is there any documentation available at Cisco for adding/updating agent,PQ,etc configurations through custom API?ThanksSuresh
Resolved! Hi
Hi good day, I was requested by our upper management to route calls from the Philippines to Malaysia after office hours (9am-6pm) and holiday but apparently there's already a script in Cisco Unity Express that does that. The issue is when I tried to ...
