Contact Center

Hi all, Based on current analysis (v10.5), it seems like using PQ will not have the same level of details reporting that we are used to when using SG based routing. All Router_Queue_Interval looks to be the replacement for Skill_Group_Interval (For a...

HiI want to evaluate the length of a string so that I can change the call flow dependent on the length of the phone number that's detected.E.g. Calls from Calling NumberString Length123441779850178212345611 Once the length of the variable is set, I c...

Hi,We have our UCCX primary,cucm pub,cucm sub1 in data centre-1. Agents are also working only out of date center-1 using cisco hard phones. UCCX secondary and cucm sub2 are available in data center-2. In the event of a power failure in data centre-1 ...

During CUCM PG installation we specify the IP of the CUCM that PG would be talking to. One per PG.  Say PG1A to CUCM1 and PG1B to CUCM2   A phone can register itself to 3 CUCM servers say in the order CUCM1 , CUCM2 and CUCM3.   Now say CUCM1 and CUCM...

CCX Ninja's. I'm trying to make a determination as to how Wait Time and Queue Time are calculated for a caller. Greeting and company nameEnds 2 seconds inOption given to press 1 for SpanishEnds 4 seconds inDisclaimer MessageEnds 9 seconds inOption gi...

Whenever i set the properties  for the DB Read , it shows me the error of "i/o exception occurred in table schema" .After that i did the refresh database schema , it shows me another error "java.lang.Exception:unable to access data:Please try later i...

Hello All, Any ideas if adding special characters such as "~" and "*" to the agent last name could potentially cause issues within the PCCE environment? We have noticed that our WFM team is doing that to agents profiles but do not know if I should be...

All,Could anybody tell me what the timeout is for CAD to fail over is? In other words how long does it need to lose communication with the primary server to perform switch?As a second question, is there any difference in behavior between UCCX and UCC...

Hello All, we have Cisco ASA 5545- X NGFW with device license VPN premium. And failover license value is Active/Active. I have configured successfully active/standby firewall also replicated the configuration. but the secondary firewall state  is "Fa...

Hi all,I am migrating a CUCM cluster from P to V and I also need to move my UCCX server along with it.  Unfotunately, the IP addresses of the new CUCM are different and the people who started moving the servers, have moved half of the Call processing...

I am looking to do a script that takes the callerid of the inbound caller and check it against a database before to route the calls to any CSQ. My problem is the callerid is presented in a regular format, area code + phone number, and the dabatase is...